Kristy Byrd
Beaufort,NC
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced in providing exceptional care at Abound Health. Proven ability to enhance team collaboration and streamline operations, utilizing Microsoft Office Suite for efficient documentation and communication. Committed to fostering positive relationships and ensuring client satisfaction through effective customer service.
Overview
11
11
years of professional experience
Work History
AFL
Abound Health
Beaufort, NC
09.2023 - Current
- Providing 24/7 Care: AFL providers, also known as Host Home providers, open their homes to individuals with developmental disabilities, providing support with daily living activities like personal care, meals, medication, transportation, and recreation.
- Home-Based Support: The AFL provider's home becomes the individual's residence, and they are responsible for the individual's well-being, safety, and participation in activities, as outlined in the individual's service plan.
- Documentation and Communication: AFL providers are responsible for documenting the individual's progress, unusual events, and any required reports to the relevant agencies.
- Teamwork and Collaboration: AFL providers participate in team meetings and collaborate with case managers, therapists, and other professionals to ensure the individual's needs are met.
Office Manager
Touch Up Teak
Hot Springs, NC
04.2014 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
AFL
Davidson Home
Hot Springs, NC
09.2020 - 09.2023
Education
Medical Assistant
Everest University
Orange Park, FL07.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Complaint resolution
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Building rapport
- Technical support
Timeline
AFL
Abound Health
09.2023 - Current
AFL
Davidson Home
09.2020 - 09.2023
Office Manager
Touch Up Teak
04.2014 - 04.2024
Medical Assistant
Everest University