Kristy Byrd Howell
District Manager
Bartow,FL
Summary
Experienced team leader with 20 years in the QSR industry, known for exceptional staff management, sales, and customer service skills. Highly organized and dependable with proven ability to manage multiple priorities in fast-paced environments. Skilled in project management, problem-solving, and collaboration. Results-oriented achiever with strong commitment to quality and success. Seeking full-time role to leverage interpersonal skills, time management, and problem-solving expertise.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Restaurant District Manager
Wingstop-GSR Group LLC
12.2022 - Current
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
General Manager
Wingstop-GSR Group LLC
12.2022 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented strategies to increase sales and profitability.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Restaurant General Manager
Funky Chicken LLC-Popeye's
06.2019 - 11.2022
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set clear expectations and created positive working environment for employees.
- Maintained facility and grounds to present positive image.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Social Services Coordinator
Pruitt Health The Oaks of Carrollton
06.2017 - 04.2021
- Responsible for planning, organizing, developing and assisting with the overall operation of the Social Services Department for a long-term care nursing facility in compliance with federal, state and local regulations and center guidelines.
- Consults with patients and family members concerning personal, emotional, medical and social needs.
- Assist patients in obtaining needed services when such services are not provided by the facility.
- Provides Medicare, Medicaid and other financial assistance information to patients and family members.
- Responsible for meeting documentation requirements for long-term care guidelines related to social service.
CNA
Heaven Sent Helpers
01.2015 - 01.2020
- Private duty in-home C.N.A/CAREGIVER, LIGHT housekeeping.
Activity Director
Pruitt Health The Oaks of Carrollton
09.2016 - 06.2017
- Planned and executed activities for the residents in Assisted living, appointments and transportation.
Shift Supervisor
Chick-Fil-A
09.2013 - 02.2015
- Manage shift and employees, handle cash and make deposits.
Medical Assistant
Emory Clark Holder Clinic
09.2011 - 09.2013
- Medical Assistance in the following departments FT-ENT, PT-Cardiology, Family Medicine, Internal Medicine, Obstetrics & Gynecology.
- Duties included scheduling appointments, checking in patients, assist with minor in office procedures.
Store Manager
McDonalds
12.2002 - 08.2011
- Allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, hiring and training employees, payroll, managing operational costs, ensuring good customer service.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ03-2027
Medical Assistant -
Everest Inst.
Norcross, GA08.2014
Certificate of Technical Studies - PCT, Ekg TECH, PHLEBOTOMY
Village Samaritan
Carrollton, GA08.2011
CNA -
West Central Tech. College
Carrollton, GA01.1996
Skills
- Leadership skills
- Fast learner
- Speaking skills
- English skills
- Ambitious
- Diligent
- Determined
- Profit maximization
- Employee retention
- Operations management
- Labor management
- Sales growth
- Restaurant operations management
- Personnel recruiting
- Brand standards promotion
- Honed marketing skills
- Point of sale (POS) system operation
- Employee schedule management
- Organization and prioritization
- Conflict resolution techniques
- Promotions planning
- Staff management
- Performance improvement
- Resource allocation
- Regulatory compliance
- Business operations expertise
- Employee recruitment expertise
- Passion for customer satisfaction
- Restaurant promotion management
- Labor and food cost control
- Supervisory skills
- Inventory control and record keeping
- Customer service best practices
- Trained in performance and wage reviews
- Staff scheduling
- Adaptable
- Customer-oriented
- Proven sales record
- Stable work history
Accomplishments
- Increased sales by 67% while reducing food costs by 1%,
- Top Gun status in 5 out of 6 locations for the last three quarters
- Four out of six locations achieving 5 star QSC ratings during audits
Activities
- In my spare time I love to travel and spend time with my family.
- I am also an avid reader.
- I enjoy the spring, fall and winter seasons.
- I am a football fanatic and enjoy watching high school bands perform as well.
- I enjoy walking, hiking, camping, bowling.
Certification
- Certified Serv Safe Food Protection Manager
- Certified Serv Safe Proctor
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant District Manager
Wingstop-GSR Group LLC
12.2022 - Current
General Manager
Wingstop-GSR Group LLC
12.2022 - Current
Restaurant General Manager
Funky Chicken LLC-Popeye's
06.2019 - 11.2022
Social Services Coordinator
Pruitt Health The Oaks of Carrollton
06.2017 - 04.2021
Activity Director
Pruitt Health The Oaks of Carrollton
09.2016 - 06.2017
CNA
Heaven Sent Helpers
01.2015 - 01.2020
Shift Supervisor
Chick-Fil-A
09.2013 - 02.2015
Medical Assistant
Emory Clark Holder Clinic
09.2011 - 09.2013
Store Manager
McDonalds
12.2002 - 08.2011
Bachelor of Science - Health Administration
University of Phoenix
Medical Assistant -
Everest Inst.
Certificate of Technical Studies - PCT, Ekg TECH, PHLEBOTOMY
Village Samaritan
CNA -
West Central Tech. College
Similar Profiles
Brian LoeffelBrian Loeffel
Managing Partner at GSR LLCManaging Partner at GSR LLC
Lisandra MatosLisandra Matos
General Manager at Wingstop LLCGeneral Manager at Wingstop LLC
Kayela Barker-McDadeKayela Barker-McDade
District Training Manager at WingStop; Buddy Birds LLCDistrict Training Manager at WingStop; Buddy Birds LLC
SIMONE JARRETTSIMONE JARRETT
FDOT Supervisor at FDOTFDOT Supervisor at FDOT
Kyley EastabrooksKyley Eastabrooks
Operations Manager at Pro Works LLCOperations Manager at Pro Works LLC