Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kristy Camenga

Private Investigator Assistant
Byron Center,MI

Summary

Expert in delivering exceptional support to professionals through clerical and operational skills acquired in high-volume office environments. Personable and friendly with sound judgment to handle diverse daily tasks with minimal supervision. Well-versed in office supplies, paperwork, and project management. Furthermore, I have investigated civil cases such as child custody cases, infidelity, missing persons, alimony, and non-compete agreements. Competent at compiling and organizing information for investigations. A working knowledge of the laws regarding the disclosure of investigation-related information.

Overview

14
years of professional experience

Work History

Signature Investigations Group

Private Investigator Assistant
02.2024 - Current

Job overview

  • Stayed in open communication with supervisors to maintain operational safety & submit timely reports
  • Produced professional reports outlining findings of cases, expenses incurred & any important incidents
  • Operated in full compliance with Michigan laws covering interactions with individuals, records searches & allowable surveillance techniques
  • Tracked claimants through routine & notable activities & documented findings with videos, photographs & audio recordings
  • Surveilled individuals covertly to investigate issues such as fraud & infidelity
  • Uploaded evidence into case management system each day
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations
  • Maintained accurate record-keeping with proactive attention to client information updates
  • Coordinated with operations staff to resolve service problems & boost client satisfaction
  • Maintained & managed customer files & databases
  • Utilized active listening skills to identify customer needs & provide appropriate solutions.

Sunset Logistics
Grand Rapids, MI

Administrative Assistant
04.2022 - 09.2023

Job overview

  • Scanned documents and saved them in a database to keep records of essential organizational information.
  • Followed established procedures to enter and process data correctly.
  • Updated account information to maintain customer records.
  • Answered a constant flow of customer calls with minimal wait times, while answering emails and addressing customers' needs.
  • Responded to customer requests for products, services, and company information.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Acted as first point of contact and set appointments for prospective clients.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Scheduled deliveries nationwide.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Facilitated communications between customers and field personnel
    to answer questions or resolve concerns.
    •
    • Utilized customer feedback to improve customer service.
    • Scheduled deliveries and pickups according to customer needs.
    Utilized dispatch software to enter customer orders, deliveries and
    receipts. Such as McLeod & TMS.
    •
    Communicated with customers to provide delivery updates and
    resolution.

North Star Recovery

Recovery Specialist
06.2013 - 11.2021

Job overview

  • Manage relationship with clients, including financial institutions, auctions, companies, and law enforcement partners
  • Negotiate with debtors and arrange meetings for repossessed vehicle pickup, recovery, and storage
  • Oversee dispute resolution process and maintain professional harmony between clients, drivers, and debtors
  • Perform skip tracing and investigate debtors fleeing repossession
  • Leverage range of resources to locate vehicles
  • Regularly handle a range of scenarios, from routine transactions to high pressure situations, with solution mindset
  • Handled various administrative and office duties, including employee payroll, record keeping, phone and email, etc
  • Manage office and train new employees on customer service, dispute resolution etiquette, and auction preparations
  • Perform basic accounting and provide executive support to North Star Recovery owner and subsidiary business.

WAL-MART

Merchandise Stocker
10.2010 - 04.2013

Job overview

  • Unloaded incoming merchandise, prepared stock according to planogram, and carried out re-stocking of sales floor
  • Ensured timely stocking according to set schedule through close communication with managers and colleagues
  • Managed assigned warehouse area, led new organization and quality process, and implemented in full warehouse
  • Responsible for working assigned regions of sales floor; provided high quality customer service and sales solutions
  • Inventoried merchandise and periodically assisted with maintenance needs in store and warehouse.

Job overview

  • Scanned documents and saved them in a database to keep records of essential organizational information.
  • Followed established procedures to enter and process data correctly.
  • Updated account information to maintain customer records.
  • Answered a constant flow of customer calls with minimal wait times, while answering emails and addressing customers' specific needs.
  • Responded to customer requests for products, services, and company information.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Acted as the first point of contact and set appointments for prospective clients.
  • Worked with manager, and supervisor to plan and coordinate production schedules.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent, open-ended questioning.
  • Scheduled deliveries nationwide.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Utilized customer feedback to improve customer service.
  • Scheduled deliveries and pickups, according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries, and receipts. Such as McLeod and TMS.
  • Communicated with customers to provide delivery updates and resolutions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Education

Zeeland Adult Education

01.2013

Skills

  • Customer & Client Relations
  • Customer Service-Focused
  • Condition reports
  • Goal Setting
  • Organization & Time Management
  • Conflict Resolution
  • Analytical & Critical Thinking
  • Collaboration
  • Computer Skills
  • Recordkeeping
  • Flexible and Adaptable
  • Set Appointments
  • Dependable and Responsible
  • Good Telephone Etiquette
  • Strategic planning
  • Typing Proficiency (70wpm)
  • Account Monitoring
  • Attention to Detail
  • FDCPA Compliance
  • Basic Mathematics
  • Documentation and Record-keeping
  • Decision Making
  • Relationship Building
  • Clear Communication
  • Pleasant Telephone Demeanor
  • Microsoft Office
  • Basic Excel knowledge
  • Customer Relationship Management (CRM)
  • Mail Management
  • Report Writing
  • Quality Standards Compliance
  • Database Entry
  • Facility Upkeep
  • Active Listening
  • Routine Maintenance
  • Transport Scheduling
  • Strong interpersonal skills
  • Surveillance
  • Skip Tracing
  • Evidence Gathering
  • Background Checks
  • Adaptability and Flexibility

Timeline

Private Investigator Assistant

Signature Investigations Group
02.2024 - Current

Administrative Assistant

Sunset Logistics
04.2022 - 09.2023

Recovery Specialist

North Star Recovery
06.2013 - 11.2021

Merchandise Stocker

WAL-MART
10.2010 - 04.2013

Zeeland Adult Education

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Kristy CamengaPrivate Investigator Assistant