Kristy Candelaria

Billing Supervisor

Republic Services

East Carbon City

03.1996 - Current

Managed monthly invoicing and payment processing for clients.
Trained staff on billing software and customer service protocols.
Developed procedures to enhance accuracy in billing operations.
Ensured compliance with company policies and local regulations.
Communicated effectively with customers regarding account inquiries and issues.
Assisted in analyzing billing trends and reporting findings to management.
Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
Reviewed customer account information for accuracy prior to submitting invoices for payment approval.
Managed multiple projects simultaneously while meeting strict deadlines.
Developed and implemented billing procedures to ensure accurate invoicing and payment collection.
Assisted in the preparation of annual budgeting process for billing department operations.
Maintained records of all transactions including billings, payments received, and any adjustments made to customer accounts.
Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Recruited, interviewed and selected employees to fill vacant roles.
Analyzed financial activities of department to share budgetary input with managers.
Reviewed employees' work to check adherence to quality standards and proper procedures.
Delegated work to staff, setting priorities and goals.
Resolved customer complaints or answered customers' questions.