Kristy C Banner
Bronx,NY
Overview
17
17
years of professional experience
Work History
Customer Service Consultant
Fed Ex Office
New York, NY
01.2023 - Current
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
Childcare Supervisor
ACS
New York, NY, USA
07.2020 - 11.2020
- Monitoring childcare staff, maintaining attendance records, identifying potential hazards for children
- Assisted in creating and managing team schedules
- Helping to resolve employee issues and disputes
- Evaluating staff performance and providing feedback
Unit Associate
Bronx Care Hospital
Bronx, NY, USA
01.2021 - Current
- Maintain and update patient records as needed
- Taking incoming phone calls and directing visitors
- Receiving new patients to the floor
- Responding to patients needs, replenishing nursing supplies and scheduling appointments
Teacher's Assistant
The Westchester School
Yonkers, NY, USA
01.2017 - 08.2018
- Assisting students with their special needs
- Helping students in and out of their wheelchairs
- Helping students improve on their speech
- Assisting students with their physical therapy
- Insuring the safety of students at all times while on school bus
Teller
Pay O Matic
Brooklyn, NY, USA
06.2015 - 04.2016
- Mastered check cashing and money handling skills
- Assisting customers both in person and over the phone
- Processing all incoming and outgoing western union transactions
- Maintained customer accounts
- Processed money orders and bill payments
Assistant Manager
Clarks
New York, NY, USA
09.2014 - 04.2015
- Assisted in keeping track of all employee sales
- Mastered operating cash register including processing returns and exchanges
- Oversaw the day to day operation of the sales floor
- Mastered store's inventory as well as shipping items to customers
Ticket Agent
Greyhound Lines
New York, NY, USA
06.2012 - 03.2014
- Directed customers to their departure gates
- Assisted with customer luggage
- Making sure that all documents are inputed accurately
- Assisted in the sale of tickets
Childcare Provider
Little Stars
Brooklyn, NY, USA
01.2008 - 01.2010
- Developing and implementing individual educational plans for the students
- Cooperate with the other staff and classroom groups to maintain the smooth functioning of the center, which at times may require changes to meet the of the students
- Assisted students in the development of social and self help skills and sound
Education
Bachelor Of Business Administration - Business
Kings Borough Commmunity College
Brooklyn, NY06.2012
Associates -
Kingsborough Community College
Brooklyn, NY01.2010
High School -
South Shore High School
Brooklyn, NY01.2008
Skills
- Call center experience
- Complaint Handling
- Inventory Tracking
- Inbound Call Management
- Computer Proficiency
- Escalation management
- Customer Service
- Problem-solving abilities
- Product Knowledge
- Team Development
- Money handling abilities
- Staff Training
References
Available Upon Request
Timeline
Customer Service Consultant
Fed Ex Office
01.2023 - Current
Unit Associate
Bronx Care Hospital
01.2021 - Current
Childcare Supervisor
ACS
07.2020 - 11.2020
Teacher's Assistant
The Westchester School
01.2017 - 08.2018
Teller
Pay O Matic
06.2015 - 04.2016
Assistant Manager
Clarks
09.2014 - 04.2015
Ticket Agent
Greyhound Lines
06.2012 - 03.2014
Childcare Provider
Little Stars
01.2008 - 01.2010
Bachelor Of Business Administration - Business
Kings Borough Commmunity College
Associates -
Kingsborough Community College
High School -
South Shore High School