Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristy Chadwick

Rocky Point,NC

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in conflict resolution and staff training. Proven ability to exceed customer expectations through effective engagement and analytical thinking. Skilled in money management and proficient in Microsoft Office, consistently delivering exceptional service and enhancing customer satisfaction.

Overview

3
3
years of professional experience

Work History

Front End Associate

Walmart
Burgaw, NC
12.2023 - 02.2025
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Utilized POS systems effectively to process sales and manage customer data.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained clean and clutter-free front-end area.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Answered incoming calls promptly, providing accurate information about products and services.
  • Ensured compliance with all safety policies and procedures.
  • Organized backroom storage areas according to company standards.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Implemented company policies and procedures to maintain operational efficiency.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Prepared merchandise for purchase or rental.
  • Provided feedback from customers to store management to improve service and products.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Participated in periodic team meetings to discuss targets, achievements, and areas for improvement.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Tracked inventory levels using company software programs.
  • Verified accuracy of pricing signs throughout store.
  • Greeted customers and provided assistance with product selection.
  • Assisted in organizing merchandise displays on the sales floor.
  • Greeted customers to determine wants or needs.
  • Collaborated closely with coworkers on special projects or tasks as assigned by manager.
  • Trained new front-end associates on checkout procedures and customer service best practices.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
  • Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
  • Stocked shelves with new inventory according to established guidelines.
  • Described merchandise and explained use, operation and care.
  • Processed returns and exchanges according to store policies.
  • Operated register for cash, check, and credit card transactions, maintaining accuracy.
  • Handled returns and exchanges according to company policies.
  • Bagged, boxed, or wrapped merchandise carefully and efficiently.
  • Assisted in inventory management and restocking of checkout area supplies.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Completed routine maintenance and repair.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Recommended, selected and located merchandise based on customer desires.
  • Greeted customers warmly and directed them to appropriate store sections.
  • Kept checkout areas clean, organized, and replenished with necessary supplies.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Processed customer transactions and provided excellent customer service.
  • Engaged with customers to ensure a positive shopping experience.
  • Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
  • Ensured pricing is correct and applied discounts and loyalty programs appropriately.
  • Greeted customers warmly upon arrival and identified their needs.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Handled cash, credit, and debit transactions accurately and efficiently.
  • Assisted customers with self-checkout processes and troubleshooting any issues.
  • Maintained a clean, organized and inviting store environment.
  • Managed returns and exchanges in accordance with store policies.
  • Computed purchases and received and processed cash or credit payment.
  • Consistently met all performance goals set by management.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Resolved customer complaints, guided them, and provided relevant information.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Facilitated the signing up of customers for store loyalty and credit card programs.
  • Coordinated with sales associates to manage queue lines and minimize wait times.
  • Provided product knowledge to customers as needed.
  • Processed and completed cash or credit transactions accurately.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.

Online Personal Shopper

Walmart
Burgaw, NC
08.2022 - 02.2025
  • Suggested comparable products to replace out-of-stock items.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Listened to customer needs to identify and recommend best products and services.
  • Assisted teammates with daily tasks during peak periods.
  • Processed refunds, returns and exchanges efficiently.
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Responded promptly to customer inquiries via phone or email.
  • Tracked inventory levels and replenished stock when necessary.
  • Coordinated with vendors to ensure timely deliveries of products.
  • Identified opportunities for process improvement within the organization.
  • Developed and maintained client profiles, including style preferences, sizes, and budget requirements.
  • Accompanied clients to appointments and arranged transportation.
  • Prepared records of client progress and services performed under care.
  • Provided detailed product information to customers.
  • Consulted with team caring for patient to evaluate needs and plan for healthcare services.
  • Negotiated discounts and exclusive offers with retailers and brands for client benefits.
  • Participated in care coordination conferences and staff meetings to improve skills set.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Greeted customers and provided excellent customer service.
  • Supported families during periods of disruption providing client help in adjusting to new lifestyles.
  • Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.
  • Documented key information from each service visit into detailed reports.
  • Submitted reports to and reviewed reports with supervisor.
  • Collaborated with store personnel and brand representatives to secure the best deals for clients.
  • Developed strategies to increase sales and improve customer experience.
  • Identified health scenarios that required more skilled care or knowledge.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
  • Completed basic administrative work and managed household accounts.
  • Utilized social media and digital platforms to research and connect with potential clients and brands.
  • Maintained up-to-date knowledge of fashion trends, new collections, and market availability.
  • Secured and stored items until customer pickup.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Handled client budgets efficiently, ensuring the best value for their spending.
  • Provided fashion advice and recommendations to clients to enhance their personal style.
  • Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Handled household chores to assist patients and families with cooking, cleaning and laundry.
  • Greeted customers and answered product or service questions.
  • Maintained accurate records of orders, returns, exchanges and payments.
  • Coordinated with tailors and alteration services to ensure perfect fit for clients' purchases.
  • Transported clients to physician offices or on outings.
  • Reconciled discrepancies between inventory levels and purchase orders.
  • Determined the best delivery methods based on order size and destination.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Provided wardrobe consultation services, including closet organization and styling advice.
  • Administered medication and medical treatments, following physician orders.
  • Trained family members to provide hygienic bedside care.
  • Scanned items when pulling from shelves to update system stock information.
  • Compiled and analyzed client feedback to identify trends and areas for service enhancement.
  • Asked store associates for help locating missing products.
  • Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Kept patient health and personal information private and confidential.
  • Assisted in selecting items according to customer preferences.
  • Offered virtual shopping consultations for clients unable to meet in person.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Followed standard infection control protocols to avoid illness or contamination.
  • Created and presented digital lookbooks for clients to visualize outfits and make selections.
  • Attended fashion shows and industry events to stay informed on emerging trends and designers.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Monitored vital signs and medication under supervision of registered nurse.
  • Provided excellent customer service by responding promptly to inquiries and complaints.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Implemented feedback from clients to continuously improve service and client satisfaction.
  • Completed pickup and shopping orders for customers within local area.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Created personalized shopping experiences for each customer.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Analyzed consumer feedback data to understand customer needs better.
  • Assisted families in planning and preparing nutritious meals.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked with cross-functional teams to achieve goals.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated equipment and machinery according to safety guidelines.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Customer Service Cashier

Walmart
Burgaw, NC
08.2022 - 02.2025
  • Adhered to social distancing protocols and wore mask or face shield.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Assisted customers with locating merchandise within the store.
  • Addressed customer questions and concerns regarding products and services.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Resolved customer complaints in a professional manner.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Complied with all health and safety regulations while performing job duties.
  • Informed customers of in-store promotions or pricing specials.
  • Offered customers carry-out service at completion of transaction.
  • Processed customer payments quickly and returned exact change and receipts.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Greeted customers and provided friendly customer service.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Built and maintained productive relationships with employees.
  • Scanned items and checked pricing on cash register for accuracy.
  • Balanced cash drawers at the end of each shift.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Operated cash registers to process payments for goods and services.
  • Verified that all coupons were valid prior to processing them into the system.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Answered phone calls to assist customers with questions and orders.
  • Welcomed customers, offering assistance to help find store items.
  • Processed credit card transactions accurately and efficiently.
  • Greeted customers and responded to informational requests.
  • Completed routine maintenance and repair.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Updated and maintained databases with current information.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Apparel Associate

Walmart
Burgaw, NC
08.2022 - 08.2023
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Processed returns and exchanges in accordance with company policy.
  • Recommended, selected and located merchandise based on customer desires.
  • Operated cash register accurately to complete transactions quickly and efficiently.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
  • Stocked shelves with newly arrived merchandise according to store guidelines.
  • Maintained customers' available product selections by quickly replenishing products from incoming freight.
  • Bagged or packaged purchases and wrapped gifts.
  • Performed daily inventory checks to ensure accurate product counts.
  • Replenished merchandise on sales floor as needed throughout the day.
  • Developed strong relationships with vendors to ensure timely delivery of merchandise.
  • Updated point-of-sale system with new prices or promotions as directed by management.
  • Greeted customers warmly upon entering the store and provided excellent customer service throughout their shopping experience.
  • Demonstrated strong product knowledge when responding to customer inquiries or complaints about products or services.
  • Identified potential theft by monitoring suspicious activity in the store.
  • Offered customers maximum value by continuously learning about new products and related services.
  • Merchandised and signed apparel areas with consistent visual merchandising approach.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted customers with selecting apparel items that suited their needs and preferences.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Handled returns and exchanges according to company policies.
  • Maintained records related to sales for store management.
  • Audited inventory to identify and correct discrepancies.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Offered additional assistance when necessary to help increase overall customer satisfaction ratings.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Prepared merchandise for purchase or rental.
  • Computed purchases and received and processed cash or credit payment.
  • Provided customers with information regarding product features, benefits, and care instructions.
  • Adhered to loss prevention policies while processing customer purchases.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Described merchandise and explained use, operation and care.
  • Managed multiple tasks simultaneously while working within tight deadlines.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Placed special orders or called other stores to find desired items.
  • Inspected incoming shipments of apparel for quality assurance purposes.
  • Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Processed sales for customers and encouraged additional purchases with excellent cross-selling abilities.
  • Organized promotional displays for seasonal events such as holiday sales.
  • Greeted customers to determine wants or needs.
  • Updated pricing to reflect permanent changes and temporary sales drops.
  • Greeted customers promptly to engage and assist with apparel needs.
  • Worked with management to quickly replenish low or out-of-stock items.
  • Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
  • Recovered and organized stock throughout each shift to keep racks customer-ready.
  • Assisted other associates in completing tasks during peak hours of operation.
  • Maintained a clean and organized work area at all times.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed household errands and other essential duties.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted testing of software and systems to ensure quality and reliability.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
09-2023

High School Diploma -

Reeds Spring High
Reeds Spring, MO
06-2000

Skills

  • Customer service
  • Staff training
  • Conflict resolution
  • Customer engagement
  • Efficient time management
  • Multitasking
  • Customer relations management
  • Computer proficiency and Microsoft office
  • Money management
  • Analytical thinking
  • Exceeding customer expectations

References

References available upon request.

Timeline

Front End Associate

Walmart
12.2023 - 02.2025

Online Personal Shopper

Walmart
08.2022 - 02.2025

Customer Service Cashier

Walmart
08.2022 - 02.2025

Apparel Associate

Walmart
08.2022 - 08.2023

High School Diploma -

Penn Foster Career School

High School Diploma -

Reeds Spring High

Similar Profiles

CREATE PROFILE