Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristy Churchwell

Fairfield,IL

Summary

Dynamic hospitality professional with extensive experience at Jovalou Cuisine & Cocktails, excelling in customer service and multitasking. Proven ability to enhance guest satisfaction through attentive service and effective complaint resolution. Strong team collaborator with a commitment to cleanliness and operational efficiency, ensuring a welcoming environment for all patrons.

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Waitress/Bartender

Jovalou Cuisine & Cocktails
11.2021 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supported needs of numerous- person wait staff who attended to specific needs of countless customers daily for working restaurant with social relevancy and intentionality.

General Manager

Smash & Dash
09.2024 - 07.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Mentored staff, fostering professional growth and ensuring high team morale.

Customer Service Representative

Carter Insurance Agency
10.2021 - 01.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved customer inquiries efficiently, ensuring high satisfaction rates across various insurance products.
  • Guided clients through policy options, enhancing understanding and facilitating informed decision-making.

Department Manager

McDonald's
02.2007 - 09.2021
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Supervised daily operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff, fostering a collaborative team environment.

Education

GED -

Fairfield Community High
Fairfield, IL
2007

Skills

  • Strong multitasking
  • Attention to detail
  • Safe food handling
  • Greeting guests
  • Team collaboration
  • Customer service
  • Hospitality service expertise
  • Handling complaints
  • Cleanliness
  • Order taking
  • Cash handling
  • Food running
  • Active listening
  • Hospitality and accommodation

Certification

  • Food Safety Training - [Timeframe]

Timeline

General Manager

Smash & Dash
09.2024 - 07.2025

Waitress/Bartender

Jovalou Cuisine & Cocktails
11.2021 - Current

Customer Service Representative

Carter Insurance Agency
10.2021 - 01.2025

Department Manager

McDonald's
02.2007 - 09.2021

GED -

Fairfield Community High

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