KRISTY COKER
Acworth,US
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Representative
Atlanta Girls (wildlife Preservation Society)
Atlanta, Georgia/travel
10.2013 - Current
- Exceeded sales targets consistently with effective pipeline development, and closing deals.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- These events are held once a year for each chapter, it is extremely important to the Rd, chairman, and the committee that we raise as much as possible. My region included Georgia, Alabama, and the Carolina. (Grossing over 1.2 million last year.)
- Establishing a positive work environment, strong clear communication, personal relations, networking, organization skills, and time management are imperative in this industry.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Implemented continuous improvement initiatives within the team, resulting in enhanced productivity levels over time.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Coordinated trade shows and promotional events to showcase products effectively while engaging potential clients in person.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
Server
Optimist
Atlanta GA
07.2023 - 07.2024
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Insurance Broker
Family, first life
Kennesaw, Ga
03.2022 - 07.2023
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
Team Leader/ Head Server
OK Cafe
Atlanta, Georgia
01.2008 - 07.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
- Decreased wait times for customers by implementing a streamlined seating system during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
High School Diploma -
05.2005
Skills
- Adaptability
- Attention to detail
- Verbal/ written communication
- Project management
- Marketing
- Organization/ sales tracking
- Financial records analysis
- Time management
Certification
- Life insurance license
- Healthcare license
- Servsafe certification
- Food handler certification
Timeline
Server
Optimist
07.2023 - 07.2024
Insurance Broker
Family, first life
03.2022 - 07.2023
Sales Representative
Atlanta Girls (wildlife Preservation Society)
10.2013 - Current
Team Leader/ Head Server
OK Cafe
01.2008 - 07.2022