Kristy Coley
Alexander City,AL
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
10
10
years of professional experience
Work History
Medical Appointment Scheduler
Bill Nichols State Veterans Home
Alexander City, AL
11.2021 - Current
- I am responsible for making clinic appointments for our veterans outside of the facility and coordinate a transportation schedule to get veterans to and from appointment.
- Upload and post doctors dictation notes to the veterans medical charts.
- Fill out new patient forms for doctors visits and prepare appointment envelopes with demographic sheets and medication list.
- My office is in the Medical Records office. I have learned to do various jobs pertaining to building and breaking down medical charts, file labs and x-ray results in the medical chart.
- Pull charts and retrieve information that has been requested by another facility or family member.
Front Desk Receptionist
Quality Inn Hotel
Alexander City, AL
08.2014 - 11.2023
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
- Managed cash drawer according to established accounting guidelines.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
Education
Medical Office Administration -
Herzing University
Birmingham, AL12-2020
Skills
- Appointment Scheduling
- Strong Organization
- Calendar Management
- Follow-up skills
- Patient Scheduling
- Appointment Coordination
- HIPAA Compliance
- Patient Relations
- Medical Terminology
- Documentation Review
- Self Motivation
- Staff Leadership
- Problem-solving aptitude
- Multitasking
Timeline
Medical Appointment Scheduler
Bill Nichols State Veterans Home
11.2021 - Current
Front Desk Receptionist
Quality Inn Hotel
08.2014 - 11.2023
Medical Office Administration -
Herzing University
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