Kristy Collins
Perry,GA
Summary
Highly organized and detail-oriented Medical Records and Healthcare Administration Professional with over 20 years of experience supporting high-volume medical and dental practices. Proven expertise in medical records management, HIPAA compliance, electronic health records, insurance verification, and front-office operations. Recognized for strong leadership, exceptional accuracy, and the ability to independently manage critical workflows while maintaining efficiency, confidentiality, and excellent patient service.
Overview
24
24
years of professional experience
Work History
Medical Records File Director
Physicians & Midwives of Macon
11.2008 - 12.2023
- Directed all medical records operations for a multi-provider practice supporting 5 physicians and 3 midwives
Ensured HIPAA compliance through accurate handling, storage, and destruction of confidential patient records
Managed high-volume chart retrieval, scanning, filing, and indexing within electronic and paper record systems
Processed medical records requests efficiently to maintain complete and current patient files
Reviewed, sorted, and distributed lab results, diagnostic reports, and incoming provider documentation
Coordinated medical record workflows between providers, nursing staff, and administrative departments
Supported insurance and billing departments with documentation preparation and certified correspondence
Maintained an organized file room to improve record accessibility and operational efficiency
Cross-trained and assisted front-desk staff during peak periods to support patient flow and office operations
Receptionist
Oral and Maxillofacial Surgery Center Inc.
01.2003 - 01.2008
- Maintained accurate patient records and surgical documentation in compliance with privacy regulations
Prepared patients for procedures, recorded vitals, and updated medical records pre- and post-operatively
Assisted providers during surgical procedures while monitoring patient status and safety
Delivered post-operative recovery care and patient education following established clinical protocols
Scheduled appointments and verified insurance benefits to ensure accurate patient intake
Coordinated referrals and transmitted medical records to external specialists
Supported front-office operations, including phone management and patient check-in
Receptionist
Affordable Dentures
06.2000 - 09.2001
- Maintained patient records and appointment schedules for a busy dental practice
Assisted with clinical procedures while ensuring accurate documentation
Processed patient forms, payments, and administrative records
Education
Associate of Arts - Business Administration & Healthcare Administration
American InterContinental University
Online03.2006
Associate of Science - undefined
Macon State College
Macon, Georgia03.2002
Skills
- Throughout my employment history, I have been known to have excellent work ethics with a great display of professional people and organization skills along with a delightful attitude
- Experienced with Dentrix
LANGUAGES
English
AWARDS
2006 -Received my online Assoc. Healthcare Business Admin. Degree
SPECIFIC TASKS
Medical Records File Director — Job Details
Timeline
Medical Records File Director
Physicians & Midwives of Macon
11.2008 - 12.2023
Receptionist
Oral and Maxillofacial Surgery Center Inc.
01.2003 - 01.2008
Receptionist
Affordable Dentures
06.2000 - 09.2001
Associate of Science - undefined
Macon State College
Associate of Arts - Business Administration & Healthcare Administration
American InterContinental University