Kristy Combest
Alhambra,CA
Summary
Detail-oriented Account Manager with 8 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.8
Overview
13
13
years of professional experience
Work History
Account Manager
U.S. Polymers Inc.
Montebello, CA
01.2018 - Current
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Prepared monthly financial statements for each account.
- Collected payments from all accounts based on credit terms.
- Attended trade shows and conferences as a representative of the company.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
Operations Customer Service Manager
U.S. Polymers Inc
Montebello, CA
09.2015 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed customer service policies and procedures to ensure high quality of service.
- Provided leadership and direction to the team of customer service representatives.
- Trained new hires on company processes and best practices for customer service delivery.
- Resolved escalated customer complaints in a timely manner by working closely with internal teams.
- Managed daily operations including staffing schedules, resource allocation, budgeting.
- Developed initiatives aimed at improving overall productivity while reducing costs associated with operations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed excel files for billing purposes and invoices.
- Forecasted customer demand to set prices or credit terms for goods or services.
Inside Sales Representative
Blinds 4 Design
Norwalk
03.2011 - 09.2015
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Monitored competitor activities and recommended changes accordingly.
Education
Bachelor of Science - Behavioral Sciences
California State University - Los Angeles
Los Angeles, CAAssociate of Science - Behavioral Sciences
East Los Angeles College
Monterey Park, CA05.2013
Associate of Science - Natural Sciences
East Los Angeles College
Monterey Park, CA05.2013
Skills
- Account Management
- Client Relationship Management
- Statement Billings
- Accounts Payable/Receivable
- Sales Development
- Data Analytics
- Customer Service
- CRM Systems
- Credit Checks and Collections
- Collections Expertise
References
References available upon request.
Timeline
Account Manager
U.S. Polymers Inc.
01.2018 - Current
Operations Customer Service Manager
U.S. Polymers Inc
09.2015 - Current
Inside Sales Representative
Blinds 4 Design
03.2011 - 09.2015
Bachelor of Science - Behavioral Sciences
California State University - Los Angeles
Associate of Science - Behavioral Sciences
East Los Angeles College
Associate of Science - Natural Sciences
East Los Angeles College
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