Kristy Corder
Dallas,TX
Summary
Technical Support Engineer recognized for exceptional productivity and efficient task execution. Proven expertise in problem-solving and communication, leading to improved operations and client satisfaction. Results-oriented with a strong background in customer support and relationship management, enhancing team collaboration in demanding environments.
Overview
8
8
years of professional experience
Work History
Technical Support Engineer
ABCorp
Plano, Texas
09.2022 - Current
- Monitored ticketing system queues for incoming requests from customers.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Maintain records of data communication transactions, problems, and remedial actions or installation activities.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Maintain positive working relationship with fellow staff and Management.
Fulltime College Student
Collin College
Frisco, Texas
06.2019 - 09.2022
- Prepared presentations using PowerPoint to effectively convey information to classmates.
- Managed time efficiently to balance coursework, part-time jobs, and extracurricular activities.
- Collaborated with peers on group projects to enhance teamwork and communication skills.
- Attended lectures and seminars, took notes, and completed assignments to fulfill course requirements.
SOC Analyst
DXC Technology
Plano, Texas
04.2018 - 06.2019
- Investigated advanced persistent threats in order to understand their behavior patterns.
- Identified security threats, vulnerabilities and potential malicious activities through log analysis.
- Performed incident response and root cause analysis on security incidents.
- Responded promptly to any reported issues or alerts related to system or network security.
- Monitored network traffic for suspicious activity using SIEM tools such as Arcsight and Splunk.
Education
Bachelor of Science - Cyber Security
Collin College
Frisco, Tx01-2022
Skills
Remote support
Root cause analysis
Customer support and relationship management
Software installation and upgrades
Team collaboration
Attention to detail
Problem solving
Effective communication
Ticketing systems and product knowledge
Technical expertise
Timeline
Technical Support Engineer
ABCorp
09.2022 - Current
Fulltime College Student
Collin College
06.2019 - 09.2022
SOC Analyst
DXC Technology
04.2018 - 06.2019
Bachelor of Science - Cyber Security
Collin College