Kristy Creighton
Flowery Branch,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
17
17
years of professional experience
Work History
PTO President
Hall County Schools
07.2021 - 05.2023
- Presided over quarterly meetings of the Board and parent/teacher volunteers
- Oversaw all fundraising and event planning
- Served as liaison between PTO and administration
- Maintained and managed PTO funds and balanced bank ledger
CSR/Operations Manager
House Doctors
02.2018 - 10.2021
- Primary leader in all facets of customer life cycle. Daily conversations with all customers to set up appointments, delivery quotes for services, update on progress and status, as well as satisfaction.
- Managed all facets of payment processing
- Created and managed multiple forms of sales and lead generation to include direct to consumer ads, lead generations partners, and others.
- Supervised operations which included complete scheduling responsibility of technicians.
- Led hiring and onboarding of new employees in multiple departments.
- Developed and maintained relationships with external vendors and suppliers.
Mortgage Loan Processor
HomePoint Mortgage
03.2006 - 09.2008
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Education
High School Diploma -
Lake Park High School
Roselle, ILSkills
- Customer Relationship Management
- Closing Sales
- Operations and Dispatch
- Professional Telephone Demeanor
- Problem-Solving Ability
- Project Management Abilities
- Calm and Professional Under Pressure
Timeline
PTO President
Hall County Schools
07.2021 - 05.2023
CSR/Operations Manager
House Doctors
02.2018 - 10.2021
Mortgage Loan Processor
HomePoint Mortgage
03.2006 - 09.2008
High School Diploma -
Lake Park High School
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