Kristy Culver
New Carlisle,OH
Summary
Experienced Product Owner that possesses exceptional evaluation, communication, and strong problem-solving skills. Uses a deep understanding of business needs and analyzes requirements to meet those needs. Proven ability to influence and provide clear direction to cross-functional teams and work collaboratively with Agile Scrum development teams. Ensures stakeholders receive high-value and quality deliverables.
Overview
21
21
years of professional experience
Work History
Agile Product Owner
Jack Henry & Associates
09.2019 - Current
- Prioritizes product backlog(s) with stakeholder input to include both new features and defect/bug resolution
- Attend Agile ceremonies, demos, and production-proving activities.
- Brake projects into epics and implementable user stories.
- Interact with internal stakeholders as voice of the customer.
- Interact with internal customers to understand business needs and translate them into requirements and project scope.
- Liaised with product team and development team to help break down requirements.
- Collaborate with stakeholders to define project objectives and criteria.
- Own and prioritize product backlogs.
- Manage implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Communicate project updates to stakeholders at all levels.
- Update customers and senior leaders on progress and roadblocks.
- Partner with project team members to identify and quickly address problems.
- Resolve staff conflicts and identified potential areas of improvement.
- Serve as resource and participant in business process re-design activities
- Interacts with technical teams to convey user business requirements; leads grooming and estimation sessions with development teams
- Updates and contributes feedback to Customer Facing and Internal Technical Documentation
- Coordinates UAT process from demo of new features, pointing out resolution of defects and bugs, and tracking all outcomes of UAT to ensure successful releases
- Improve business direction by prioritizing customers and implementing changes based on collected feedback.
Product Owner
BBVA USA
06.2017 - 09.2019
- Support an Agile Software Development process, working in conjunction with end users, stakeholders, and technical delivery team
- Work directly with other product owners, system engineers, program managers, developers, testers, and line of business to define features and technical user stories
- Create ATDD user stories (gherkin) as defined and prioritized by the business, including enabling new features, supporting process updates, maintaining production systems, and developing new tools to support business needs
- Provide user story analysis, assessment, and applicable documentation needed for system enhancements
- Ensure that adequate testing is performed and documented prior to implementation and competently manage all assigned tasks
- Own and drive backlog grooming and management, prioritize user stories, create acceptance criteria, and help drive UAT testing and delivery
- Understand and can articulate department business processes to resolve workflow issues
- Deliver solutions in such a way that the systems meet the needs of the department's end users
- Support and assist members of the development team as requested, this may include providing business analysis support, designing technical solutions, or defining business problems
- Collaborate with business colleagues, work directly with the mortgage platform to diagnose, and resolve technical issues and implement solutions
- Create Technical Release Notes for end users and communications for Line of Business and Stakeholders
- Provide week-to-week tactical objectives to the scrum team and provide quick decisions to system-level questions and defect triage
- Work with 3rd party system integrators to drive the process on schedule
- Prioritize work within an agile team and maintain a backlog of future work for consideration/prioritization
- Design and upkeep of mortgage stakeholder roadmap.
Business Process Analyst
BBVA USA
09.2016 - 06.2017
- Manage monthly deployment and various system projects in a Waterfall Methodology
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats, improving systems by studying current practices; designing modifications; recommend controls by identifying problems
- Define project requirements by identifying project milestones, phases, and elements, contributing to the road map and product release planning
- Collaborate with the design team to optimize workflow and user experience
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions and participating in planning
- Define Internal Release Notes for System Users
Executive Assistant to the Managing Director
BBVA USA
02.2013 - 09.2016
Office Manager
Hammock Auto Sales
02.2013 - 09.2016
Sales Office Manager
RE/MAX Consultants
03.2002 - 09.2006
Education
High School Diploma -
Hayden High School
Hayden, ALMaster of Arts - Social Sciences
The University of Arizona Global Campus
Chandler, AZSkills
- Great at dissecting high-level information into details and can communicate details in a manner understood by relevant audiences
- Excellent written and verbal communication skills, including ability to understand, work with, and shape the vision of customers and stakeholders
Timeline
Agile Product Owner
Jack Henry & Associates
09.2019 - Current
Product Owner
BBVA USA
06.2017 - 09.2019
Business Process Analyst
BBVA USA
09.2016 - 06.2017
Executive Assistant to the Managing Director
BBVA USA
02.2013 - 09.2016
Office Manager
Hammock Auto Sales
02.2013 - 09.2016
Sales Office Manager
RE/MAX Consultants
03.2002 - 09.2006
High School Diploma -
Hayden High School
Master of Arts - Social Sciences
The University of Arizona Global Campus
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