Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Kristy Custer

Danville,VA

Summary

Dynamic and analytical professional with a proven track record at Lifepoint Health for enhancing revenue integrity through meticulous charge discrepancy analysis and quality control audits. Adept at fostering cross-departmental collaboration and educating on coding standards, I excel in managing multiple tasks and problem-solving. Skilled in charge capture systems and passionate about achieving service excellence.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Revenue Integrity Technician

Lifepoint Health
07.2013 - Current
  • Review and analyze accounts for charge discrepancies for multiple departments.
  • Provide education regarding documentation requirements to improve coding quality and ensure accurate and complete capture of maximum revenue.
  • Responsible for conducting quality control and insurance denials/audits to ensure data/documentation integrity and to ensure quality and regulatory compliance
  • Act as a liaison between multiple departments to ensure accurate billing in a timely manner
  • Responsible for reviewing and maintaining charge description master (CDM), and/or other pertinent regulations and policies, ensuring all data elements are accurate and comply with all payor requirements.
  • Input charges correctly in charge capture audit systems, working with clinical liaison, health information management and patient financial services to assure complete and accurate billing.

Chemotherapy Technician

Danville Hematology and Oncology
10.2011 - 07.2013
  • Prepared intravenous medications with precision in a sterile setting.
  • Secured co-pay assistance aiding patients with prescription medication.
  • Monitored patients for responses during chemotherapy treatments.
  • Supported healthcare professionals in coordinating effective patient care.

Certified Pharmacy Technician

Commonwealth Pharmacy
07.1999 - 10.2011
  • Prepared prescriptions from start to finish
  • Monitored and restocked pharmaceutical supplies, ensuring proper handling of controlled substances.
  • Oversaw expired medication returns while tracking related documentation.
  • Handled daily processing of drug and supply orders for following day.

Accounts Payable/Route Manager

U-Haul
11.1998 - 06.1999
  • Processed all accounts payable for U-Haul centers in the district
  • Managed communication for equipment rental notifications in the Traffic Dept.
  • Oversaw and confirmed reservations for equipment with customers.

Education

Chatham High School -

Chatham High School
01.1998

Skills

  • Proficient in Managing Multiple Tasks
  • Passion For Knowledge
  • Collaborative Team Player
  • Service Excellence
  • Excellent written and oral communication
  • Analytical and Problem-solving skills
  • Proficient in Multiple EMR Systems
  • Proficient in Excel, Word, Microsoft Teams, and Outlook

Websites

Certification

Virginia Pharmacy Technician License, Virginia Dept of Health Professions, 01/01/03-12/31/24, 0230000637

References

References available upon request.

Timeline

Revenue Integrity Technician

Lifepoint Health
07.2013 - Current

Chemotherapy Technician

Danville Hematology and Oncology
10.2011 - 07.2013

Certified Pharmacy Technician

Commonwealth Pharmacy
07.1999 - 10.2011

Accounts Payable/Route Manager

U-Haul
11.1998 - 06.1999

Chatham High School -

Chatham High School

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Kristy Custer