Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kristy Daniel

Summary

Seasoned Customer Service Specialist with over 10 years of experience providing exceptional support through a friendly and approachable demeanor, fostering positive interactions and enduring customer loyalty.

Overview

12
12
years of professional experience

Work History

CUSTOMER EXPERIENCE SPECIALIST

Pilot Fiber
06.2022 - 03.2025
  • Onboarded customers from sales handoff to service activation, ensuring seamless installations and positive first impressions.
  • Coordinated with Service Delivery teams (Construction, Network Operations & Support, and Fiber Engineering) to provide regular project status updates to customers.
  • Delivered account support via phone and ticketing system for upgrades, downgrades, cancellations, moves, and billing changes.
  • Addressed non-technical customer issues promptly, collaborating with cross-functional teams as necessary.
  • Partnered with Network Support to assist customers with technical issues effectively.
  • Implemented customer retention strategies in collaboration with team members, focusing on both proactive and reactive measures.
  • Advocated for customer needs across various departments to enhance service delivery.

PRACTICE SECRETARY

Northwell Heath
12.2019 - 06.2022
  • Created and maintained schedules for two cancer surgeons to optimize workflow.
  • Confirmed patient appointments and managed arrival processes efficiently.
  • Managed insurance verification processes and co-payment collections
  • Facilitated communication by directing messages to appropriate individuals.
  • Compiled patient charts by gathering demographics, insurance, and referral details.
  • Scheduled outpatient procedures and radiology appointments to enhance patient care.
  • Performed clerical duties, including filing and faxing documents accurately.

CUSTOMER SERVICE LEAD

Best Buy
01.2013 - 12.2019
  • Processed cash and credit card transactions efficiently.
  • Facilitated returns and exchanges to enhance customer satisfaction.
  • Troubleshot products and software issues to ensure seamless operations.
  • Created reservations and booked appointments for home care services.
  • Managed customer assistance lines, addressing inquiries on orders and promotions.
  • Trained new hires and supported management during store orientations.
  • Provided supervisory coverage, ensuring a comfortable environment for customers and employees.

Education

Regents Diploma -

Pelham Preparatory Academy
The Bronx, NY
01.2011

Skills

  • Customer Service and Technical Support
  • Account Management and Project Management
  • Customer/ Patient Onboarding
  • Scheduling & Calendar Management
  • Cross-functional Team Collaboration
  • Adaptability and Multitasking
  • Effective Communication
  • People-oriented
  • Empathy and Patience
  • Naturally Personable and Service-Oriented

Timeline

CUSTOMER EXPERIENCE SPECIALIST

Pilot Fiber
06.2022 - 03.2025

PRACTICE SECRETARY

Northwell Heath
12.2019 - 06.2022

CUSTOMER SERVICE LEAD

Best Buy
01.2013 - 12.2019

Regents Diploma -

Pelham Preparatory Academy

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