Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Kristy Deane

Appleton,ME

Summary

Organized Patient Service Representative with 5+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

MaineHealth
Lincolnville, ME
06.2017 - Current
  • Maintains competency through ongoing training and education including mandatory hospital in-services yearly.
  • Provides a clean, safe and secure environment for patients and others by following hospital safety policies and procedures.
  • Demonstrates excellent organizational skills.
  • Demonstrates the ability to assess situations quickly.
  • Directs callers and/or patients to the appropriate staff.
  • Demonstrates excellent time management skills.
  • Demonstrates strong computer skills.
  • Demonstrates excellent telephone skills answering the phone in a timely manner and directing the call to the appropriate person or takes accurate messages.
  • Accurately schedules appointments in computer and schedules ancillary appointments through hospital departments.
  • Requests the fees from patients following WCMP Billing Policy Guidelines.
  • Accurately demonstrates the ability to generate provider schedules daily.
  • Notifies patients of any changes in their appointments due to physicians’ time away from the office.(Bump List)
  • Verifies and updates patient demographic information in the WCHC computer system as each patient arrives, acknowledges the patients arrival in the computer system, copying insurances cards, updating HIPAA information, obtaining record release if needed and updating the Medicare Secondary Payor Questionnaire.
  • Enters referrals into the WCHC computer system as directed by Provider and follows up on any required prior authorizations for the patient/performs any pre-certification for testing or prior authorizations for referrals.
  • Possesses excellent telephone skills.
  • Demonstrates the ability to communicate clearly either orally or in written form.
  • Demonstrates the ability to work in a team environment and is team oriented.
  • Demonstrates the ability to cooperate in a group of 15 plus people on a daily basis.
  • Demonstrated knowledge of computer systems and applications with necessary typing and basic computer navigation skills.
  • Demonstrates the ability to prioritize multiple tasks simultaneously.
  • Works independently; takes initiative.
  • Demonstrates the ability to anticipate patients’ needs.
  • Demonstrates good judgment and common sense.
  • Demonstrates the ability to work well without supervision.
  • Demonstrates ability to perform job duties in a safe, alert and efficient manner.
  • Demonstrates knowledge of and adherence to all safety policies, procedures and plans.
  • Wears and/or uses appropriate safety equipment required for the job performance.
  • Immediately reports all unsafe acts/conditions to Director or Team Manager.
  • Immediately reports all personal accidents, injuries and/or illnesses to Director or Team Manager and participates in investigation of any accidents.
  • Accountable for reducing risks and hazards and improving patient safety and quality in the organization as per Waldo County Healthcare’s Safety Mission Statement.

CNA /Emergency Medical Technician

MaineHealth
Belfast , Maine
12.2016 - 05.2017
  • Maintains competency through ongoing training and education including mandatory hospital in-services yearly.
  • Attends regular unit staff meetings or reviews posted minutes of all staff meetings.
  • Maintains current CPR certification yearly.
  • Provides a clean, safe and secure environment for patients and others by following hospital safety policies and procedures.
  • Participates in quality management activities as assigned.
  • Provides basic bedside care for patients as assigned.
  • Responds appropriately to direction during emergencies.
  • Helps prepare rooms for receiving patient admissions, returning surgical patients, transfers or emergencies.
  • Takes and records patient vital signs as directed.
  • Assists RN and/or LPN with treatment procedures
  • Reports any change in patient's condition or behavior to appropriate nursing personnel.
  • Functions within the limits of hospital and nursing department policies and procedures.
  • Maintains patient privacy and confidentiality.
  • Communicates positively with patients and families.
  • Provides appropriate age specific care to infant, pediatric, adolescent, adult and elderly patients.
  • Demonstrates neatness and legibility.
  • Completes documentation as appropriate: i.e. I&0 (excluding IV), V/S, safety, hygiene.
  • Reports to work on time and punches out on time.
  • Notifies supervisor of intent to be absent or tardy, according to policy.
  • Follows policy for dress code, including wearing of name pin.
  • Organizes time to account for work load, priorities and/or emergencies.
  • Spends non patient care time productively without prompting.
  • Demonstrates attitude of cooperation and professionalism in work setting.
  • Demonstrates flexibility in working hours and days scheduled in order to meet needs of unit.
  • Offers assistance and/or instruction to coworkers.
  • Channels suggestions, criticisms, and questions to the appropriate person.
  • Responds positively to constructive criticism and direction by demonstrating appropriate performance and commitment to organizational values.

Education

C.N.A. PROGRAM & CERTIFICATION BY THE STATE oF ME - Medical Assisting

Mid Coast School of Technology
Rockland, ME
01.2016

High School Diploma -

Camden Hills Regional High School
Rockport, ME
06.2008

Skills

  • Verbal and Written Communication
  • Communicating to Patients and Families
  • Registration and Scheduling
  • Resolving Problems
  • Administrative and Office Support
  • Organized and Efficient
  • Calm and Effective Under Pressure
  • Gathering Information from Patients
  • Documenting and Recording Information
  • Medical Services Administration
  • Patient Registration
  • Time Management and Prioritization

Timeline

Patient Service Representative

MaineHealth
06.2017 - Current

CNA /Emergency Medical Technician

MaineHealth
12.2016 - 05.2017

C.N.A. PROGRAM & CERTIFICATION BY THE STATE oF ME - Medical Assisting

Mid Coast School of Technology

High School Diploma -

Camden Hills Regional High School

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Kristy Deane