Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Deavers

Summary

A detail-focused professional with extensive experience in the RV industry. Recently as a Parts Manager I enhanced our team productivity and customer satisfaction rate. I am driven and passionate about delivering exceptional customer service to our dealers and the retail customers. I enjoy a team collaboration and celebrating the success as a whole. As one of the many managerial responsibilities, I resolved issues swiftly and implemented new processes in order to achieve the company wide goal of a one call resolution.

Overview

13
13
years of professional experience

Work History

Parts Manager

Jayco RV
04.2022 - 05.2025
  • Managed a team of 40 CS Reps and 2 Supervisor for all Aftermarket parts research.
  • Conducted regular one on ones with Supervisors encouraging growth, training opportunities and new ideas promoting better team productivity.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Advanced my skills as a Problem Solver.

Parts Advisor

Grand Design RV
10.2016 - 04.2022
  • Provided excellent customer service to our dealers through clear communication, swift issue resolution, and thorough knowledge of products and services offered. My assigned territory consisted of 8 states.
  • Enhanced customer satisfaction with prompt and accurate research for parts ordering with little to no errors.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.

Rental Agent

Beckley's RV
10.2012 - 08.2016
  • Accepted reservations, collected rent and security deposits for our customers. We had 2 Class A's, 8 Class C's, 6 Pop Up camping trailers, 1 Toy Hauler, and an A-frame rental.
  • Assisted clients with understanding the operators of their rental, how things work, how to hook up their trailer for safe travels. Reviewed each of rental contracts, answering questions and clarifying concerns.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Built strong relationship with the main store and worked together in times of a crisis.
  • Prepared daily cash deposits and financial reports for generated rental revenue.
  • Maintained small parts store Rental accessories.

Education

High School Diploma -

Elkhart Memorial HS
Elkhart, IN
01-1990

Skills

  • Excellent Customer Service
  • Excellent Dealer and Vendor Relations
  • Experienced in RV Warranty, Parts & Service Writing
  • Knowledgeable Parts Procurement, Research, Warranty, Service Writing, RV Rentals and Sales Coordinator
  • Versatile and vast RV experience working on the OEM side, a Dealership and a Service Center
  • Dedicated team member & a team player
  • Passionate in providing quality customer service and making a difference
  • Franklin Covey Leadership Courses completely weekly
  • Inventory Management

Timeline

Parts Manager

Jayco RV
04.2022 - 05.2025

Parts Advisor

Grand Design RV
10.2016 - 04.2022

Rental Agent

Beckley's RV
10.2012 - 08.2016

High School Diploma -

Elkhart Memorial HS

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Kristy Deavers