Kristy DeVincentis
Rochester,NY
Summary
Dedicated hospitality/ service/ restaurant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With 25 plus years of working in the hospitality industry I have extensive knowledge in the on premise/ off premise industry. I have worked side by side with numerous brand representatives and managers from Southern, Opici, Empire, Constellation etc..
I have the skills and the drive to make any company that I move into more successful.
Overview
9
9
years of professional experience
Work History
Director of Operations
Green Valley K9 Dog Ressort
10.2021 - 12.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources when necessary.
- Oversaw day-to-day kennel/daycare/ grooming activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity of kennel employees.
- Handled payroll, accounting, banking, scheduling.
- Soley responsible for all hiring and dismissal of employees.
- Mentored and coached team members to foster productive and engaging work environment.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Achieved team goals through formalized training plans, coaching, and performance management.
Wine Manager
The Inn on Broadway
11.2022 - 06.2023
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Set up wine tastings to bring in business and promote special offerings.
- Coordinated wine selection and restocking for cellar with over 1000 bottles.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Managed wine inventory to maintain optimal levels for efficient purchasing and stock rotation.
- Developed strong relationships with suppliers, securing competitive pricing and exclusive product offerings.
- Collaborated with chefs to create food and wine pairings that enhanced dining experiences.
- Reduced costs by optimizing order quantities based on historical data analysis and projected demand trends.
- Assisted customers in selecting wines based on personal taste, budget, and occasion requirements, contributing to higher customer satisfaction rates.
Restaurant General Manager
Flight West
09.2015 - 11.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Verified accurate records and sufficient supplies by conducting regular inventories of wine and spirits.
- Worked side by side with several vendors to enhance our bar portfolio.
- Executed an amazing craft cocktail menu.
- Soley executed a carefully curated wine by the glass/ by the bottle list.
- Worked hand in hand with ownership to exceed customers expectations during covid by creating a fantastic "to go" cocktail program.
Education
Master of Arts - Education
State University of New York
NY08-1999
Bachelor of Arts - English Literature
State University of New York
NY08-1998
Skills
- Business management
- Leadership training
- Schedule oversight
- Teamwork and collaboration
- Decision-making
- Staff managements
- Customer service management
- Extensive Wine and Spirit knowledge
- Years of experience with executing craft cocktail programs
Timeline
Wine Manager
The Inn on Broadway
11.2022 - 06.2023
Director of Operations
Green Valley K9 Dog Ressort
10.2021 - 12.2024
Restaurant General Manager
Flight West
09.2015 - 11.2022
Master of Arts - Education
State University of New York
Bachelor of Arts - English Literature
State University of New York
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