Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Diss

Gilbert,AZ

Summary

Motivated Clinical Manager with over 8 years of experience managing staff members and services and over 14 years experience working in a clinical setting. Compassionate and industrious with excellent interpersonal and organizational skills. Dedicated to adhering to quality standards for patients and staff. Talented at supervising, mentoring and training staff. Works extremely well with all Providers, Management and staff to provide the best patient care.

Overview

15
15
years of professional experience

Work History

Clinical Manager

Cardiovascular Consultants, LTD.
Scottsdale, AZ
05.2014 - 07.2022
  • Regularly evaluated employee performance and provided feedback.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Facilitated hiring of qualified Clinical personnel by interviewing applicants and making recommendations for employment.
  • Developed and adjusted work schedules for Front and Back Office staff.
  • Handled job duties for staff members which were unavailable or out of office.
  • Created and managed templates for all provider schedules for the Company in the Practice Management system.

Lead Front Office Coordinator

Cardiovascular Consultants, LTD.
Scottsdale, AZ
07.2009 - 05.2014
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Checked in and out patients while in the clinic which included collecting copays and balances, scheduling appointments, and answering any other questions they had.
  • Updated patient records in the EMR system to maintain current, accurate and compliant documentation.
  • Aided managers, providers, and other staff members through regular communication and support.
  • Trained new employees on all aspects of the position to ensure policies and protocol were being followed at all times.
  • Traveled to and covered multiple different clinic locations when needed.

Front Office Coordinator

Cardiovascular Consultants, LTD.
Scottsdale, AZ
07.2008 - 07.2009
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Checked in and out patients while in the clinic which included collecting copays and balances, scheduling appointments, and answering any other questions they had.
  • Updated patient records in the EMR system to maintain current, accurate and compliant documentation.
  • Aided managers, providers, and other staff members through regular communication and support.
  • Traveled to and covered multiple different clinic locations on a regular basis.

Front Desk Receptionist

Arnold Calica, MD (Neurosurgeon)
Phoenix, AZ
11.2007 - 05.2008
  • Answered phone lines and took messages for the provider.
  • Checked in and out patients while in the clinic which included collecting copays and balances, scheduling appointments, and answering any other questions they had.
  • Obtained insurance authorizations for upcoming appointments.
  • Updated patient records to maintain current, accurate and compliant documentation.
  • Took a complete inventory of all patient charts for the provider as he was retiring.


Education

Pre-Nursing

Arizona State University
Tempe, AZ

High School Diploma -

Saguaro High School
Scottsdale, AZ

Skills

  • Clinical Inventory Control
  • Clinical Personnel Support
  • New Staff Orientation
  • Applicant Interviewing
  • Team Meetings
  • Clinical Documentation Management
  • EMR Systems
  • Facility Inspections
  • Corrective Action Planning
  • Reporting and spreadsheets

Timeline

Clinical Manager

Cardiovascular Consultants, LTD.
05.2014 - 07.2022

Lead Front Office Coordinator

Cardiovascular Consultants, LTD.
07.2009 - 05.2014

Front Office Coordinator

Cardiovascular Consultants, LTD.
07.2008 - 07.2009

Front Desk Receptionist

Arnold Calica, MD (Neurosurgeon)
11.2007 - 05.2008

Pre-Nursing

Arizona State University

High School Diploma -

Saguaro High School

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Kristy Diss