KRISTY DOTO

• Manage and build relationships with assigned book of long-term clients via phone and e-mail

• Investigate, troubleshoot and resolve a high volume of more routine/standard client inquiries received through both phone and e-mail while anticipating additional questions and needs

• Uses basic knowledge of job procedures and Paycom system best practices to solve routine problems that may at times require interpretation or analysis to understand

• Provide proactive service and consultation to maximize client employee usage and overall system utilization

• Contribute to client retention and satisfaction through timely follow-up and completion of issues

• Determine appropriate resources necessary for each client inquiry and issue resolution

• Communicates information to assigned book of long-term clients that requires some explanation or interpretation

• Receives instruction, guidance and direction from more senior level specialists

• Coordinate with internal departments and more senior level specialists as needed to resolve client projects. Enter relevant information into the CRM system after each contact to ensure quality data to enable effective client retention

• Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate

• Ensure payrolls for all assigned accounts are processed with 100% accuracy

• Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clients

• Provide system feedback to product management on behalf of clients

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Increased child engagement with creative lesson plans tailored to individual needs and interests.
• Enhanced learning experiences by incorporating age-appropriate technology into daily lessons.
• Improved classroom management by establishing clear rules and consistently enforcing consequences for misbehavior.
• Led professional development workshops for fellow teachers, sharing best practices and innovative teaching techniques.
• Created a nurturing classroom environment that supported the social-emotional growth of young learners.
• Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.
• Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
• Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Promoted sensory development by providing access to different textures.
• Allowed for ample outdoor discovery time in schedule each day.
• Created safe and nurturing learning environment for preschoolers.
• Guided students to develop social, emotional and physical skills.

• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Processed refunds and exchanges in accordance with company policy.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Identified and resolved discrepancies and errors in customer accounts.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.