Kristy Duke
Birmingham,AL
Summary
Adept at cultivating client relations, I spearheaded a self-run housekeeping business before excelling as a caregiver, where my effective communication and compassionate approach enhanced patient lives. At Interim Healthcare, my precision in billing and payroll showcased my strong organizational skills, ensuring seamless financial operations.
Overview
35
35
years of professional experience
Work History
Caregiver/House Manager
Self-Employed
Hoover, AL
07.2013 - Current
- Performed all housekeeping duties including balancing bank account, management of finances, scheduling appointments, upkeep of the house, as well as making sure all needs were met
- Provided compassionate care to elderly patient, adapting to individual needs and preferences
- Responded quickly to emergency situations and provided necessary first aid
- Utilized problem solving techniques to resolve challenging situations in a timely manner including conflicts with family members and other caregivers
- Protected health information according to HIPAA policies and procedures
- Collaborated effectively with multidisciplinary team members to ensure optimal patient outcomes
- Educated family members and other caregivers on how to provide safe home care for their loved ones/patients.
House Cleaner
Self-Employed
Birmingham, AL
10.1998 - 07.2012
- Managed own business including building a clientele through personal relations and referrals from excellent job performance
- Utilized time management skills to efficiently balance my clients schedules
- Bookkeeping skills including money management and conflict resolution regarding amount owed for services rendered
- Ensured adherence to quality expectations and standards
- Prioritized work tasks and remained flexible to workload changes
- Greeted clients, delivering friendly service in interactions
Payroll and Billing Specialists
Interim Healthcare
Homewood, AL
04.1995 - 08.1998
- Demonstrated ability to identify errors or inconsistencies in data entry quickly and efficiently
- Resolved customer inquiries regarding billing, charges, and payments
- Utilized strong organizational skills to manage daily workflow for billing operations
- Maintained accurate records of collections, adjustments and denials in the system
- Utilized payment tracking system to ensure accurate billing and timely payments
- Collaborated closely with internal teams such as medical records, nursing staff, and fellow coworkers within my finance team to resolve issues promptly
Data Entry Clerk
Young and Vann Supply
Birmingham, AL
11.1988 - 06.1991
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner
- Checked source documents against entered data to ensure accuracy of inputted information
- Processed customer orders accurately and efficiently, ensuring that all required fields were completed correctly
- Demonstrated proficiency in keyboarding and 10-key operations
- Accurately entered data into various databases
- Stored completed documents in assigned locations
- Trained new team members in company policies and established work processes.
Education
High School Diploma -
E. B. Erwin High School
05.1983
2 Years, DNF: Business -
Jefferson State Community College
Skills
- Effective communication
- Dependable and Responsible
- Compassionate
- Work Prioritization
- Time Management
- Records Maintenance
- Organization
- Conflict resolution
- Maintains confidentiality
- Strong interpersonal skills
Personal Information
Title: PATIENT ENCOUNTER SPECIALIST
References
References available upon request
Timeline
Caregiver/House Manager
Self-Employed
07.2013 - Current
House Cleaner
Self-Employed
10.1998 - 07.2012
Payroll and Billing Specialists
Interim Healthcare
04.1995 - 08.1998
Data Entry Clerk
Young and Vann Supply
11.1988 - 06.1991
High School Diploma -
E. B. Erwin High School
2 Years, DNF: Business -
Jefferson State Community College
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