Kristy DuPree

• Develop and implement strategies to increase sales and profitability.
• Cultivate strong relationships with members, vendors, and partners to ensure long-term success and loyalty.
• Direct comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Maximize operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Assist in hiring and training of team members.
• Interact well with members to build connections and nurture relationships.
• Handle problematic members to assist lower-level employee and maintain excellent customer service.
• Manage purchasing, sales, marketing and member account operations efficiently.
• Cultivate and strengthen lasting member relationships using strong issue resolution and dynamic communication skills.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Established company brand and lead all aspects of corporate identity, brand management, positioning, and sales

• Worked with web developers on design, development, and rollout of web site
• Launched and maintain content on social media platforms
• Developed ongoing relationships with magazine editors, vendors and shop owners
• Orchestrated, managed and executed every aspect of pop up shops and trade shows
• Wrote editorial copy and provided it along with photography to publications
• Collaborated with designer on product design, development, purchasing, and production
• Executed and managed invoicing and accounts receivables system
• Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.

• Oversaw all concierge operations to ensure residents were satisfied with their amenity offerings and that any requests were responded to in a professional and caring way
• Provided excellent customer service to exceed resident and guest expectations, while maintaining a strong aptitude to assess the various temperaments of residents to quickly and tactfully resolve problematic circumstances
• Interacted with all residents and guests with a high level of personal service
• Promptly and discreetly addressed all resident requests, phone calls, questions, or concerns
• Cultivated professional relationships with the company's preferred vendors and neighboring businesses
• Displayed and promoted an enthusiastic team attitude, and a positive and professional building environment
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Responsible for all aspects of operations, including sales, marketing, event planning, management of housekeeping, general maintenance, and groundskeeping staff
• Established the business from the ground up and increased revenue each year
• Built strong relationships, while maintaining continuous contact with guests to ensure all of their needs were exceeded and that their events/weddings were successful
• Developed and maintained an extensive network of trusted professionals
• Selected preferred vendors
• Guided personal tours of property
• Acted as the liaison for all trouble shooting between guests and vendors
• Creatively solved problems to ensure quality control at all events/weddings
• Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
• Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.

• Marketing and business analyst for Neiman Marcus, Saks Fifth Avenue, Macy's, and Marshall Fields
• Responsible for merchandising, analyzing stock levels, and maintaining automatic replenishment program
• Communicated weekly as liaison between sales reps, buyers, and store personnel
• Conducted in store product knowledge seminars
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.

• Influenced quality and bottom line of fashion advertising for direct mail and newspaper through merchandising efforts, styling, merchant follow-up, and execution
• Accompanied buyer at New York junior and footwear markets to evaluate merchandise rightness for advertising and sales opportunities
• Liaison for visual presentation and events, ensuring fashion trends and corporate ideas were properly interpreted
• Developed/maintained a working relationship with senior and divisional management and buyers
• Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
• Provided exceptional support to executive leadership by managing schedules, coordinating travel arrangements, and preparing materials for meetings and presentations.