Kristy Duran
Cortez,CO
Summary
Results-driven Case Manager with expertise in care coordination and client assessment. Proven ability to build relationships and develop individualized care plans. Committed to enhancing client outcomes through effective communication and problem-solving. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
Work History
Case Manager
Community Connections
Cortez, Colorado
11.2023 - 07.2025
- Coordinated care plans for clients, ensuring comprehensive support services.
- Conducted assessments to identify client needs and preferences effectively.
- Developed and maintained strong relationships with community resources and partners.
- Facilitated communication between clients, families, and service providers regularly.
- Monitored client progress through regular follow-up meetings and documentation.
- Provided crisis intervention support to clients facing urgent challenges promptly.
- Assisted clients in navigating healthcare systems and accessing necessary services.
- Educated clients about available programs, benefits, and resources in the community.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Conducted home visits to assess the safety of living environments for clients.
IMT
Montezuma county
Cortez, Colorado
06.2016 - 11.2023
- Processed applications for public assistance programs efficiently and accurately.
- Conducted eligibility interviews to gather necessary client information.
- Reviewed case files to ensure compliance with regulations and guidelines.
- Assisted clients in understanding program benefits and requirements clearly.
- Maintained accurate records using state databases and management systems.
- Maintained accurate case records and updated information in the database.
- Assisted clients in completing forms, documents and other paperwork related to income maintenance programs.
- Attended meetings with community partners, employers, schools and other stakeholders.
- Responded to inquiries from clients regarding their eligibility status or benefit amounts.
- Reviewed and processed applications for eligibility of public assistance programs.
Education
High School Diploma -
MCHS
Cortez05-1997
Skills
- Care coordination
- Client assessment
- Service planning
- Case documentation
- Eligibility determination
- Data management
- Effective communication
- Problem solving
- Relationship building
- Team collaboration
- Utilization review
- Patient assessment
- Records management
- Referral coordination
- Patient support
- Annual case reviews
- Positive attitude
- Home visits and inspections
- Patient assessments
- Case management
- Empathy and compassion
Timeline
Case Manager
Community Connections
11.2023 - 07.2025
IMT
Montezuma county
06.2016 - 11.2023
High School Diploma -
MCHS
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