Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Easton

Wellsley,WV

Summary

I would like to obtain a position with a superior company that will best utilize my skills. I have proven to excel in high-pressure environments. I leveraged my strong organizational and customer service skills at DoorDash, achieving up to a 4.99% customer satisfaction rating out of 5%.

I am skilled in data entry and patient registration as well. My background spans healthcare to customer support, consistently exceeding performance metrics and enhancing client experiences. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities.

Overview

25
25
years of professional experience

Work History

Delivery Driver

DoorDash
09.2023 - Current
  • Deliver packages to customer doorsteps and business offices.
  • Complete on-time deliveries by choosing the best and most efficient routes.
  • Improve customer satisfaction by ensuring timely and accurate deliveries of products and food deliveries.
  • Read maps, follow oral and written instructions, and use GPS technology to make deliveries.
  • Maintain an upbeat, positive attitude in a busy, customer-focused environment.
  • Routinely score up to a 4.99% out of 5% in Customer Satisfaction Ratings.

Comic Book Colorist

So Pro Comics
06.2017 - Current
  • Balanced artistic vision with technical limitations while maintaining consistent quality across various books.
  • Am the colorist on various comic titles that are penciled and inked by artist Michael K. Easton and other artists.

Freelance Transcriptionist

Various Companies
03.2020 - 09.2023
  • Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
  • Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
  • Followed specific guidelines and style rules to meet client's requirements and maintain consistency in transcribing for TV shows and movies.
  • Enhanced transcription accuracy by diligently proofreading and editing final documents.

Sales Associate

Holl's Handcrafted Swiss Chocolates
08.2018 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Performed duties of bank deposits, money handling, etc.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Contributed to a positive shopping environment by maintaining an organized and welcoming store appearance.

Registration Receptionist

Marietta Healthcare Systems/Drs Eric & Kim Hunkele
09.2005 - 08.2015
  • Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
  • Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and any other questions the patients had.
  • Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
  • Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
  • Confirmed appointments, and organized, maintained, and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.

Registration Receptionist

Ohio Valley Pulmonary Services/Dr Frances Lee
04.2004 - 08.2005
  • Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
  • Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
  • Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
  • Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
  • Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
  • Confirmed appointments, and organized, maintained, and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Registration Receptionist-Temporary Position

Dr Richard Hershey MD
01.2004 - 03.2004
  • Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
  • Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients' personal information.
  • Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
  • Typed letters to referring doctors.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained, and updated information in computer databases.

Customer Service Representative

Alliance Data Systems
05.1999 - 05.2002
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Met customer call guidelines for service levels, handled time, and productivity.

Education

High School Diploma -

Marietta High School
Marietta, OH

Skills

    Positive Attitude

    Customer Service

    Punctual and Reliable

    Detail Oriented

    Strong Organization

    Healthcare industry understanding

    Patient confidentiality

    Patient Registration

    Data entry proficiency

    Medical terminology knowledge

    Multitasking Abilities

Timeline

Delivery Driver

DoorDash
09.2023 - Current

Freelance Transcriptionist

Various Companies
03.2020 - 09.2023

Sales Associate

Holl's Handcrafted Swiss Chocolates
08.2018 - 03.2020

Comic Book Colorist

So Pro Comics
06.2017 - Current

Registration Receptionist

Marietta Healthcare Systems/Drs Eric & Kim Hunkele
09.2005 - 08.2015

Registration Receptionist

Ohio Valley Pulmonary Services/Dr Frances Lee
04.2004 - 08.2005

Registration Receptionist-Temporary Position

Dr Richard Hershey MD
01.2004 - 03.2004

Customer Service Representative

Alliance Data Systems
05.1999 - 05.2002

High School Diploma -

Marietta High School

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