Open To Work
Kristy Elrod
Healthcare Coordinator/Case Manager
Harrison,AR
Work Preference
Summary
Healthcare coordinator with 10 years of experience in patient management and support services. Demonstrated ability to lead office operations, manage crisis interventions, and develop effective case plans. Proficient in maintaining electronic medical records and enhancing collaboration among healthcare teams to improve patient care. Skilled in coordinating supplies, records, and schedules to ensure efficient office operations and service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Patient Care Coordinator
Optum, UnitedHealth Group
Harrison, US
05.2025 - Current
- Managed patient scheduling and appointment coordination, ensuring efficient flow of daily operations
- Maintained accurate electronic medical records (EMR) for all patients, including updating personal information, medical history, and treatment plans
- Performed administrative tasks such as answering phone calls, responding to inquiries, and managing correspondence
- Provided exceptional customer service by addressing patient concerns or complaints in a professional manner
- Collaborated with healthcare providers to ensure seamless communication between the office staff and clinical team members
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Advocacy Services Coordinator- Victim Advocate
Ozark Rape Crisis Center
Harrison, US
06.2021 - 08.2024
- Led office operations, supervising personnel and volunteers for optimal efficiency
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Established partnerships with community service providers, expanding support network
- Formulated advocate training curriculum, conducting bi-annual training sessions
- Coordinated volunteer advocate meetings, fostering team collaboration
- Managed 24-hour crisis hotline, ensuring continuous patient support
- Gathered and organized materials to support operations.
- Improved survivor support by providing crisis intervention and emotional assistance during medical exams and law enforcement interviews.
- Assisted in obtaining protective orders for survivors, ensuring their safety and wellbeing.
Family Service Worker
State of Arkansas (Dept of Child and Family Services)
Harrison, US
02.2020 - 01.2021
- Delivered comprehensive family support services, including mental health and social adjustment resources
- Developed and executed case plans with a caseload 30, ensuring improved service delivery.
- Prepared legal documentation and provided court testimony regarding custody and abuse cases
- Identified and reported signs and symptoms of violence, abuse, and neglect for immediate intervention and remediation.
- Contributed to program development, implementing new initiatives to meet the evolving needs of families better served.
Certified Registered Medical Assistant
Diagnostic Clinic of Longview
Longview, US
11.2011 - 02.2020
- Facilitated efficient patient consultations by conducting vitals checks, verifying data, and documenting symptoms
- Administered diagnostic tests and collected specimens, aiding in accurate patient diagnoses with a patient load of 35
- Streamlined clinicians' procedures, such as biopsies, by ensuring patient comfort and procedure efficiency
- Enhanced patient check-in process through meticulous data verification and paperwork organization
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Healthcare Coordinator
East Texas Endocrinology
Longview, US
08.2010 - 10.2011
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Served as a trusted liaison between patients, families, and healthcare teams to facilitate clear communication and understanding of treatment goals.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
Education
Bachelor of Arts - Human Services
LeTourneau University
Remote12.2017
Associate of Science - General Studies
Kilgore College
Kilgore, TX12.2015
Skills
- Office management
- Telehealth
- Data entry
- Microsoft Office
- ICD-10
- Administrative experience
- Medical diagnostic terminology
- Patient care
- Clinic
- Customer service
- Medical office management
- Medical records
- Databases
- Client communication
- HIPAA
- Project management
- Citrix
- Case management
- Time management
Certification
NRCMA
Languages
English
Timeline
Associate Patient Care Coordinator
Optum, UnitedHealth Group
05.2025 - Current
Advocacy Services Coordinator- Victim Advocate
Ozark Rape Crisis Center
06.2021 - 08.2024
Family Service Worker
State of Arkansas (Dept of Child and Family Services)
02.2020 - 01.2021
Certified Registered Medical Assistant
Diagnostic Clinic of Longview
11.2011 - 02.2020
Healthcare Coordinator
East Texas Endocrinology
08.2010 - 10.2011
Bachelor of Arts - Human Services
LeTourneau University
Associate of Science - General Studies
Kilgore College