Kristy Farnsworth
Montevallo,AL
Summary
Medical and Administrative Receptionist with a 16+ year career. Problem solving, solution focused, versatile professional with vast experience in maintaining front office operations, managing inbound and outbound telephone calls, coordinating with medical centers and physicians to schedule patient appointments, managing referral work queues, obtains referral authorizations for appointments, and medical records retrieval. Proficient with EPIC, WRS, eClinicalWorks software-based programs. An effective communicator, who quickly accomplishes tasks by translating organizational goals into practical action. Able to master new roles and responsibilities and easily works with diverse groups and organizations. Goal and achievement focused with strong communications skills. A robust work ethos and strong adherence to workplace ethics and safety. Strict enforcer of HIPAA guidelines.
Overview
18
18
years of professional experience
Work History
Receptionist
Rheumatology Care Center
07.2024 - Current
- Supports office efficiency by performing clerical tasks such as data entry, copying, scanning, and faxing documents.
- Corresponds with clients through email, telephone, or postal mail.
- Handles sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced front desk operations by managing incoming calls, ensuring prompt customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collect payments, process transactions and update relevant records.
- Confirm/reschedule appointments, communicate with patients
- Assist healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Processing of medical records requests in a timely manner
- Serves as a liaison between patients and healthcare providers, ensuring clear communication of necessary information vital to patient health
- Answers telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Carlock Family Medical Clinic
01.2020 - 07.2024
- Check-in and out of patients
- Verification of insurance eligibility and benefits to include copays and deductibles
- Scanning and assigning documents to patient charts
- Profiecient with eClinicalWorks EMR and WRS EMR software programs
- Answering a high volume of phone calls and routing calls/messages to the appropriate staff
- Scheduling appointments
- Communicates well with providers and staff
- Verification of CDL paperwork and collection of payment for service, inputting CDL information into the National Registry for the department of transportation
- Collection of payments including past due balances
- Multitask in an extremely busy practice
Medical Receptionist
Leesville Cardiovascular Center
01.2019 - 01.2020
- Manage front office workflow
- Check-in and out of patients
- Determine and collection of insurance copays and deductibles
- Verification of insurance eligibility
- Referrals to other specialties and providers
- Experience using eClinicalWorks EMR system
- Schedule cardiac testing to include heart catheterizations, stress testing, and vein studies
Medical Receptionist
UPMC Pinnacle
01.2007 - 01.2019
- Customer service in a front desk capacity, answering phones and routing messages to the appropriate staff
- Manages referral queue
- Obtain prior-authorization for services
- Check-in and out of patients
- Insurance verification
- Assurance of privacy and HIPAA guidelines are followed
- Works closely with providers via electronic messages for patient requests
- Exercising knowledge of medical terminology and lab values
- Relay information back to patients
- Proficient in data entry and typing
- Experience using EPIC EMR, PowerChart EMR, and Athena EMR systems
- Correcting claims and resubmission of claims in the Athena system
Education
Medical Billing and Coding -
Louisiana State University of Alexandria
01.2021
High School Diploma -
Springfield High School
Springfield, VT01.1998
Skills
- Customer Service
- Multi-Tasking
- Time Management
- Detail Oriented
- Initiative and Problem Solving
- Team Building & Leadership
- Health & Safety Compliance
- Adherence of Policies & Guidelines
- Medical records processing
- Appointment scheduling
- HIPAA compliance
Timeline
Receptionist
Rheumatology Care Center
07.2024 - Current
Medical Receptionist
Carlock Family Medical Clinic
01.2020 - 07.2024
Medical Receptionist
Leesville Cardiovascular Center
01.2019 - 01.2020
Medical Receptionist
UPMC Pinnacle
01.2007 - 01.2019
High School Diploma -
Springfield High School
Medical Billing and Coding -
Louisiana State University of Alexandria
Similar Profiles
Sarah MetzSarah Metz
Nurse Practitioner at Rheumatology Care CenterNurse Practitioner at Rheumatology Care Center
Jacquelynn SmithJacquelynn Smith
Patient Access Coordinator at Rheumatology Care CenterPatient Access Coordinator at Rheumatology Care Center
Cassandra HansenCassandra Hansen
Practice Coordinator at DMC Primary Care and Rheumatology Assoc CommercePractice Coordinator at DMC Primary Care and Rheumatology Assoc Commerce