KRISTY FIALLO

Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Developed and implemented strategies to increase client retention.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Liaised with marketing and sales teams to develop targeted campaigns.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Built relationships with customers and community to promote long term business growth.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Contributed to team objectives in fast-paced environment.
• Negotiated prices, terms of sales and service agreements.
• Maintained current knowledge of evolving changes in marketplace.
• Quoted prices, credit terms and other bid specifications.
• Achieved or exceeded company-defined sales quotas.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Trained new employees on customer service and organizing strategies.
• Contributed to event marketing, sales and brand promotion.
• Drove store revenue by offering customers accessories and related purchases to complete selections.

• Created and maintained safe and nurturing environment for children.
• Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
• Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
• Vetted volunteers and interested parties for criminal history or issues risking children.
• Offered individual attention for children dealing with learning, emotional or home problems.
• Recruited and trained volunteers and staff in care of children and facility procedures.
• Worked with directors and board members to develop lesson plans and special events for children.
• Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
• Provided spiritual care through visitation, counseling, and prayer.
• Interacted with local community, building relationships with civic organizations and other churches.
• Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
• Led programs such as worship, study, fellowship, and service opportunities.
• Worked with stewardship to promote responsible biblical stewardship.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Provided primary customer support to internal and external customers.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Trained new personnel regarding company operations, policies and services.