Kristy Fleury

Worked effectively in a fast paced environment as a server for KeKe's Cafe. I was cross trained, and learned expo position, line assistant, host, and to-go as well.

• Work well in a team setting, providing support in a fast paced environment by running food, ringing in orders, attending to the guests throughout the restaurant as well as an assigned section. Servers were also required to take all over the phone and walk up to-go orders.
• Self-motivated, with a strong sense of personal responsibility. Making sure silverware is stocked and helping anywhere I am needed whenever availability occurs.
• Strong communication skills through regular interactions with others while following KeKe's standard for service which is focused on PPA, guest count, and making sure our turn times are under 40min.
• Built relationships with customers to encourage repeat business.

• Managed and motivated FOH employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Oversaw inventory management (assistant bar manager), optimizing stock levels, and reducing waste.
• Enhanced banquet operations by streamlining communication between kitchen and service staff.
• Set up and broke down conference and banquet rooms to meet facility standards and specifications.
• Streamlined reservation processes for increased accuracy and reduced booking errors.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. This position was taken with the knowledge the company, I-serv, had taken on an Italian concept. This concept was privately owned, bought out, with the intention of rebuild.
• Maintained a clean, safe, and organized store environment to enhance the customer experience. Cleaning projects were extensive due to condition the different locations were left in.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Monitored sales trends to adjust pricing strategies for optimal profitability.

• Applied excellent organizational and multitasking abilities to handle simultaneous customers, while always keeping team and business needs first and avoiding unnecessary delays or errors.
• Assisted servers with specialty drink orders by preparing on-demand items without delay.
• Operated efficiently in high-volume setting.
• Maintained glassware, bussed, and removed debris to keep customer areas fresh and clean.
• Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
• Handled cash on daily basis, which built trustworthiness and loyalty.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Trained and developed new bar staff to ensure company policies and procedures are followed.
• Food expediter, leading and guiding both the line and the front of the house to deliver food to the guests correct and in a timely fashion.
• To-Go specialist, taking orders over the phone while multitasking online orders through operating proprietors (uber eats, doordash....).
• Server for 1 year, promoted to bartender for 2 years, promoted to manager.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Organized and led staff orientation programs and training to promote collaboration. Certified in E-Verify.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
• Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
• Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
• Traveled to different locations when fill in manager was needed. Hunter's Creek, Kissimmee, St. Cloud, Winter Garden, and 535 location.

• Assisted servers on maximizing their knowledge on menu ingredients and provided information on specific preparation methods.
• Provided continuous evaluation and feedback to server employees.
• Created, updated and implemented training plans in collaboration with restaurant management.
• Oversaw wait staff to ensure restaurant closing duties were up to par.
• Polished and rolled silverware, maintained server area, pre-bussed tables to ensure a clean environment for our guests.
• Worked private banquets, and events.

• Trained incoming staff on restaurant’s practices, culture, and procedures to maximize job satisfaction and productivity.
• Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Handled extreme high volume atmosphere.
• Food expediter when needed as well as food-runner.
• Trained as a hostess, learning the P.O.S system as well as digital seating chart to ensure guests were accounted for due to extreme high volume.
• Communicating with guests from all around the world and guiding them through there experience.