Kristy Flores
Missouri City
Summary
Results-driven Event Sales Manager with a proven track record in driving event revenue, executing tailored solutions, and enhancing client relationships.
Overview
11
11
years of professional experience
Work History
Event Sales Manager
Dave and Buster's
Friendswood, TX
04.2024 - Current
- Driving event revenue through consultative selling, identifying client goals and delivering tailored event solutions
- Executed consistent outbound prospecting and cold calling to generate new business and expand market share
- Built and retained a strong book of business by nurturing existing client relationships and increasing repeat bookings
- Balanced multiple accounts, deadlines, and event timelines while maintaining accuracy and responsiveness
- Partnered closely with the General Manager and operations leadership to align sales strategy with business objectives
Corporate Event Sales Manager
Pinstripes
Houston, TX
06.2021 - 03.2024
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long term business growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Supervised onsite team of 12 event ambassadors, 2 Kitchen Managers, and 1 Event Chef.
- Secured and executed $1.2 million event sales in 2022.
Hospitality Sales Manager
El Tiempo Cantina
Webster, TX
05.2018 - 06.2021
- Created and deployed successful strategies to boost performance,
streamline processes and increase efficiency in different areas. - Business development initiative for south region restaurant resulting in increase of YOY events sales by 13%.
- Organized special events in restaurant, including receptions,
promotions and corporate luncheons. - Resolved challenging customer complaints to full satisfaction,
promoting brand loyalty and maximizing repeat business. - Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
Event Ambassador
Topgolf
Webster, TX
08.2015 - 05.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction.
- Maintained high standards of food quality by reviewing food items
before being served to events, overseeing preparation and monitoring food safety - Orchestrated positive guest experiences at all stages by overseeing every area of operations
- Oversaw timeliness and quality of food delivery at high-volume events
- Coordinated weekly BEO meetings between sales team, operations staff, and culinary
- Coordinated schedules and timelines for events.
Education
Associate of Science - Business Administration And Management
San Jacinto College District
Pasadena, TX05-2010
Skills
- Customer engagement
- CRM management
- Social media marketing
- Target setting
- Sponsorship development
- Networking
- Sales and contact reports
- Business development
- Working knowledge of sales processes
Timeline
Event Sales Manager
Dave and Buster's
04.2024 - Current
Corporate Event Sales Manager
Pinstripes
06.2021 - 03.2024
Hospitality Sales Manager
El Tiempo Cantina
05.2018 - 06.2021
Event Ambassador
Topgolf
08.2015 - 05.2018
Associate of Science - Business Administration And Management
San Jacinto College District