Kristy McVicker
Spanaway,WA
Summary
Highly motivated with 20 plus years background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
25
25
years of professional experience
Work History
In-Home Nanny
Vanessa
Spanaway, WA
01.2022 - Current
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Transported children to school, appointments, extracurricular activities, and outings.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
- Read books aloud to promote language development skills and imagination growth.
- Encouraged good manners among children by modeling appropriate behavior.
- Taught basic hygiene habits such as hand washing and brushing teeth.
- Provided comfort when needed through hugs or words of encouragement.
- Enforced discipline in a respectful manner consistent with parental expectations.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
Meat Wrapper
Saar's Super Savers Foods
Parkland, WA
04.2001 - 04.2019
- Prepared meat products such as sausages, bacon, ham and other specialty items according to customer specifications.
- Organized the display cases with fresh meats in a neat and attractive manner.
- Weighed meats to determine price for customers.
- Stocked shelves with packaged meats, ensuring proper rotation of product based on expiration dates.
- Wrapped and labeled various types of meat products for sale in the store or for catering orders.
- Maintained cleanliness of work area by sweeping and mopping floors, wiping down counters, sanitizing knives and utensils after each use.
- Provided excellent customer service by responding quickly to customer inquiries about product selection, pricing and availability.
- Assisted customers with selecting cuts of meat according to their needs.
- Cleaned all equipment used during shift including slicers, scales, wrapping machines.
- Maintained records of inventory received from suppliers as well as inventory sold in store.
- Ordered additional supplies as needed to ensure adequate stock levels at all times.
- Resolved any customer complaints regarding quality or freshness of products promptly and courteously.
- Followed company policies regarding food safety regulations and hygiene standards.
- Participated in team meetings to discuss operational issues related to job performance.
- Trained new employees on how to properly wrap and label different types of meats.
- Created promotional displays using signage, props or other materials provided by the store management team.
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Disposed of expired meats in accordance with food safety regulations.
- Provided exceptional customer service, resolving issues and ensuring satisfaction with meat purchases.
- Managed inventory, ensuring freshness and quality of meat products.
Customer Service Manager
Saars Super Savers Foods
Tacoma, WA
04.2000 - 04.2001
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Performed regular audits of departmental activities ensuring accuracy of information provided to customers.
- Made or approved inventory and supply purchases.
- Managed scheduling, monitoring performance and creating daily reports.
- Answered phone calls and responded to questions and concerns.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Barista
The Bean Counter
Tacoma, WA
09.1999 - 04.2000
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Education
High School Diploma -
Foss
Tacoma, WASkills
- Customer Service
- Teamwork and Collaboration
- Customer Engagement
- Order Processing
- Display Setup
- Merchandise Display
- Retail Store Operations
- Professional Appearance
- Product Merchandising
- Sales expertise
- Customer Assistance
- Time Management
- Stock replenishment
- Display building
References
References available upon request.
Timeline
In-Home Nanny
Vanessa
01.2022 - Current
Meat Wrapper
Saar's Super Savers Foods
04.2001 - 04.2019
Customer Service Manager
Saars Super Savers Foods
04.2000 - 04.2001
Barista
The Bean Counter
09.1999 - 04.2000
High School Diploma -
Foss
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