Kristy Gentry

Director of Billing/ Office Manager/Leadership Team Member

Urgent Doc / Primary Doc

06.2010 - Current

Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
Served on the leadership team and attended weekly meetings, and as Director of Billing, I was over 4 Urgent care clinics and 2 Primary care clinics, and served as the Office Manager for the billing department and managing multiple employees, managers, team leads, and providers.
Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Addressed and remedied all patient or team member issues.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Reduced errors in financial records by conducting regular audits of billed accounts.
Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Communicated with insurance providers to resolve denied claims and resubmitted.
Located errors and promptly refiled rejected claims.
Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Mentored and guided employees to foster proper completion of assigned duties.
Prepared annual data to determine metrics for operational performance.
Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.