Summary
Overview
Work History
Skills
Affiliations
Timeline
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Kristy Gergely

North Las Vegas,NV

Summary

Results-driven Service-Oriented Professional dedicated to enhancing customer experiences and driving revenue growth. Expert in resource coordination to align with business and customer demands. Demonstrates strong sales acumen, effective decision-making, and strategic planning capabilities, complemented by exceptional interpersonal and communication skills.

Overview

30
30
years of professional experience

Work History

General Manager

TitleMax
Las Vegas, NV
05.2022 - Current
  • Managed financial portfolio worth $450,000.
  • Facilitated customer choices for loans and credit lines by explaining key availability factors, terms, and benefits.
  • Protected sensitive information provided by customers.
  • Handled customer inquiries in person and over the phone professionally.
  • Ensured seamless data management through consistent updates to account documentation.
  • Managed and tracked loan progress with efficiency using loan processing software.
  • Ensured teams received assistance by leading the district in place of DDO.
  • Partnered with team to facilitate recovery and next-step preparation of default vehicles.
  • Ensured adherence to CFPB compliance training, Anti-Money Laundering, and Smart Collections protocols.
  • Assisted underwriting department by preparing loan applications and vehicle photos.
  • Coordinated essential activities like ordering supplies and ensuring a pristine workspace.
  • Promoted client engagement through review requests and referrals.
  • Controlled minimal cash flow meticulously with consistent accuracy.
  • Participated in scheduled monthly meetings.
  • Ensured workplace dependability with an outstanding attendance record.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Firearms Manager

Max Pawn
Las Vegas, Nevada
10.2021 - 05.2022
  • Handled in-line customers in a polite, courteous, and efficient manner
  • Greeted store associates with a friendly smile and helped them with any questions they had
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Handled all Firearm sales in a timely manner, Assurging all federal forms were filed correctly
  • Shipped all firearms in accordance with postal guidelines
  • Maintained a firearm auction site and responded to all online customers sales transactions
  • Cleaned, photographed, priced and listed all firearms on our auction site with proper descriptions and characteristics

Shop Manager

Cash America Pawn/First Cash
Las Vegas, Nevada
02.2007 - 09.2021
  • Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
  • Handled all hiring, training, coaching for improvement and disciplinary processes
  • Created all monthly schedules to make sure we were staffed for our high business demands and for employee work-life balance
  • Managed an inventory level of $275,000 and a Pawn Loan Balance of $500,000 with a total loss of inventory at last audit of $75
  • Maintained Anti Money Laundering and other pawn compliance training,as needed, for all employees And management
  • Managed a team of 10 employees, including 2 assistant managers, and trained them in a variety of merchandising and organizational functions
  • Ordered all business supplies as needed and within a set budget
  • Attended monthly district meetings and training functions as required
  • Completed maintenance requests or work orders as needed to keep the store running efficiently
  • Assisted other shop managers within the district with employees and management help or advice, if needed
  • Worked closely with District and Regional Management regarding any needs or concerns
  • Provided and promoted excellent customer service which helped build amazing customer relationships
  • Increased employee bonus by ensuring that they fully understood our KPI's and what they could do to meet and exceed those goals.All aspects of reviewing financials and changing business approach based on our needs and goals

Assistant Manager

Flying J Travel Center
Whiteland, Indiana
01.2003 - 02.2007
  • Served all in-line customers in a timely manner
  • Trained all employees on how to assist our trucking fuel customers with their fuel purchases
  • Did all schedules for the fuel desk employees
  • Interviewed, hired and reviewed all employees
  • Completed collections on fuel companies that did not pay for fuel invoices
  • Weighed Trucks via J Scale system
  • Maintained a proper fuel level and ordered as needed
  • Ordered, stocked and merchandised all store products
  • Maintained the snack and refreshment area by making coffee, stocking cups and placing hot deli orders with the restaurant crew
  • Worked closely with Store Manager to meet and exceed goals

Hotel Manager

Quality Inn Hotels
Franklin, Indiana
01.2000 - 01.2003
  • Managed the work of 15 employees including, Front Desk Staff, Housekeeping and Maintenance
  • Completed all aspects of running a 45 room hotel including hiring, training, terminations, scheduling and reviewing
  • Ordered supplies as needed and within a set budget
  • Did daily room checks for cleanliness and that proper cleaning supplies and techniques were being utilized
  • Assisted all customers in a professional manner
  • Maintained compliance within all hotel guidelines
  • Planned events for Formula 1 race, Indy 500 and the Brickyard 500, including providing transportation to and from airport to the event and decorating rooms for the events
  • Set up corporate billing for our long term guests and completed collections if needed
  • Worked with the Red Cross to provide donatated rooms for victims of house fires

Customer Service, Layaway and Front End Manager

Walmart
Goshen, Indiana
01.1995 - 01.2000
  • Provided customer service and was involved in training new team members each month
  • Organized all Service Desk and Layaway areas
  • Completed schedules for 40+ employees weekly
  • Assisted in interviewing and hiring of cashiers
  • Held training classes and orientations for all new employees
  • Traveled to other store locations to train and complete front end set ups of remodeled stores
  • Held department meetings to review new information and procedures and answer any questions

Skills

  • Proficient in Customer Support
  • Effective Time Management
  • Effective Leadership
  • Strong Interpersonal Communication
  • Training and development
  • Financial records oversight
  • Regulatory compliance
  • Expense tracking
  • Vendor management
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Staff development
  • Coaching and mentoring
  • Key performance indicators
  • Inventory management

Affiliations

Jewlery making, kayaking, getting out in nature.

Timeline

General Manager

TitleMax
05.2022 - Current

Firearms Manager

Max Pawn
10.2021 - 05.2022

Shop Manager

Cash America Pawn/First Cash
02.2007 - 09.2021

Assistant Manager

Flying J Travel Center
01.2003 - 02.2007

Hotel Manager

Quality Inn Hotels
01.2000 - 01.2003

Customer Service, Layaway and Front End Manager

Walmart
01.1995 - 01.2000

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Kristy Gergely