Kristy Gilman
Cedar Lake,Indiana
Summary
Dynamic and detail-oriented professional with experience at Sam’s Club, excelling in cake decoration and merchandising. Proven ability to enhance customer satisfaction through creative designs and effective teamwork. Skilled in inventory management and product presentation, consistently delivering high-quality results while maintaining a friendly and reliable demeanor.
Overview
19
19
years of professional experience
Work History
Merchandiser
Sam’s Club
Calumet City, IL
03.2022 - Current
- Assisted in organizing product displays to enhance visual appeal and customer engagement.
- Learned inventory management processes to ensure accurate stock levels and timely replenishment.
- Collaborated with colleagues to maintain store cleanliness and organization for optimal shopping experience.
Cake Decorator
Sam’s Club
Calumet City, IL
11.2006 - 03.2022
- Decorated cakes and pastries to meet customer specifications and enhance visual appeal.
- Assisted in maintaining inventory of decorating supplies and ingredients for timely production.
- Collaborated with team members to ensure efficient workflow during peak business hours.
- Implemented new decoration techniques to improve product quality and customer satisfaction.
- Trained new staff on cake decorating methods and proper use of tools and equipment.
- Monitored quality control standards for finished products to ensure consistency and excellence.
- Developed creative designs for custom orders, aligning with seasonal themes and trends.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
Education
Associate of Science - Baking And Pastry
Cooking And Hospitality Institute of Chicago
Chicago, IL05.2003
Bachelor of Science - Hospitality And Tourism Management
Purdue University
West Lafayette, IN12.2000
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Store maintenance
- Pricing and signage updates
- Vendor relations
- Product inventory counts
- Planogram design
- Customer service
- Teamwork and collaboration
- Attention to detail
Accomplishments
Employee of the month several times.
Timeline
Merchandiser
Sam’s Club
03.2022 - Current
Cake Decorator
Sam’s Club
11.2006 - 03.2022
Associate of Science - Baking And Pastry
Cooking And Hospitality Institute of Chicago
Bachelor of Science - Hospitality And Tourism Management
Purdue University