Kristy Godwin
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
General Manager
Hardee's
Suffolk, VA
01.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Asst Manager
Hardees Restaurant
701 Independence Blvd Virgina Beach Va
05.2012 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Customer Service Representative
Verizon Dsl Internet Services
1101 Robin Hood Road Norfolk Va 23320
01.2005 - 04.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Crew Member/Shift Leader
Burger King
1386 Fordham Road Virgina Beach Va
04.2001 - 11.2004
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Calculated time cards to process employee payroll for [Number]-member team using [Software].
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
Associate of Science - Sociology
Saint Leo University
Saint Leo, FL05.2026
High School Diploma -
Carthage High School
Watertown, NY06.1990
Skills
- Expense Control
- Loss Prevention
- Project Management
- P&L Management
- Schedule Management
- Staff Supervision
- Customer Relationship Management
- Business Administration
- Consistently Meet Goals
- Team Leadership
Timeline
General Manager
Hardee's
01.2019 - Current
Asst Manager
Hardees Restaurant
05.2012 - 07.2015
Customer Service Representative
Verizon Dsl Internet Services
01.2005 - 04.2014
Crew Member/Shift Leader
Burger King
04.2001 - 11.2004
Associate of Science - Sociology
Saint Leo University
High School Diploma -
Carthage High School