Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Godwin

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

General Manager

Hardee's
01.2019 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Asst Manager

Hardees Restaurant
05.2012 - 07.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.

Customer Service Representative

Verizon Dsl Internet Services
01.2005 - 04.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Crew Member/Shift Leader

Burger King
04.2001 - 11.2004
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Calculated time cards to process employee payroll for [Number]-member team using [Software].
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Education

Associate of Science - Sociology

Saint Leo University
Saint Leo, FL
05.2026

High School Diploma -

Carthage High School
Watertown, NY
06.1990

Skills

  • Expense Control
  • Loss Prevention
  • Project Management
  • P&L Management
  • Schedule Management
  • Staff Supervision
  • Customer Relationship Management
  • Business Administration
  • Consistently Meet Goals
  • Team Leadership

Timeline

General Manager

Hardee's
01.2019 - Current

Asst Manager

Hardees Restaurant
05.2012 - 07.2015

Customer Service Representative

Verizon Dsl Internet Services
01.2005 - 04.2014

Crew Member/Shift Leader

Burger King
04.2001 - 11.2004

Associate of Science - Sociology

Saint Leo University

High School Diploma -

Carthage High School

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Kristy Godwin