Kristy Gonzales
San Antonio,TX
Summary
Dedicated, empathetic, and highly organized professional with leadership and healthcare operations experience. Brings proven ability in patient intake, surgical support, and administrative coordination for diverse and military populations. Adapt at maintaining confidentiality, documenting care activities, and fostering therapeutic environments. Currently completing a Bachelor’s in Healthcare Administration and certification in Sterile Processing to deepen healthcare knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead – Fulfillment Team (Veteran Intake & Support)
Confidential Employer
03.2025 - 09.2025
- Supervised and supported a team of Veteran Intake Specialists handling sensitive casework for civilian and military clients.
- Oversaw daily intake operations including tracking reschedules, no-shows, and timely resolution of client cases.
- Conducted quality assurance on documentation, calls, and tickets to ensure compliance with policies and accuracy in veteran records.
- Delivered real-time coaching, performance feedback, and training sessions to enhance staff competency in client interaction and crisis response.
- Maintained HIPAA compliance and exercised discretion handling confidential veteran information.
- Coordinated weekly team meetings, leadership reports, and performance improvement plans to improve service quality and outcomes.
On-Site Specialist
Stryker Corporation
11.2024 - 03.2025
- Facilitated the use of Stryker Endoscopy equipment in collaboration with surgical, sterile processing, and biomedical teams to ensure safe and efficient procedures.
- Ensured all equipment was fully operational, prepared, and compliant with regulatory standards to support minimally invasive surgeries.
- Proactively identified needs of surgical teams, troubleshooting and resolving equipment issues promptly to minimize procedure delays.
- Cleaned, inspected, and assembled surgical instruments for sterilization in the Sterile Processing Department.
- Maintained current product knowledge and shared key updates with clinical teams to improve workflow and patient care.
- Documented equipment usage and service data to contribute to ongoing quality improvement efforts.
- Worked rotating shifts and on-call duties to provide continuous surgical coverage, adhering to HIPAA and patient privacy standards.
Medical Device Support Specialist
Stryker Corporation
11.2024 - 03.2025
- Supported surgical teams and hospital staff with the setup, operation, and troubleshooting of Stryker medical equipment and sterile instruments.
- Coordinated delivery, tracking, and return of loaner equipment for multiple hospitals, ensuring readiness for scheduled cases.
- Provided in-service training to clinicians and technicians on safe device operation and compliance with hospital policies.
- Maintained meticulous documentation of device usage, service logs, and compliance records to support audits and regulatory standards.
- Partnered with clinical teams to ensure sterile processing standards and equipment readiness, directly improving patient outcomes.
Administrative Assistant
Howard Energy Partners, LLC
01.2022 - 05.2024
- Managed scheduling, travel, and operational duties for executive staff.
- Tracked departmental expenses, reconciled vendor statements, and processed invoices accurately.
- Organized large-scale events, training sessions, and fleet assets supporting organizational operations.
- Maintained records and handled confidential executive documents.
Education
Bachelor - Healthcare Administration
Wayland Baptist University
San Antonio, TX05.2026
Sterile Processing Technician - undefined
MedCerts
10.2024
Skills
- Patient Intake & Assessment
- Surgical & Clinical Support
- Confidentiality & HIPAA Compliance
- Medical Device / Equipment Support
- Case Documentation & Record Management
- Coaching & Mentorship
- Quality Assurance & Process Improvement
- Multidisciplinary Collaboration
- Cultural Sensitivity (Bilingual Spanish – Conversational)
- Intake coordination for high-volume, sensitive cases
- Experience working with military and veteran populations
- Surgical and clinical support experience in high-stakes environments
- Documentation and QA of patient interactions and treatment plans
- Leadership in coaching peers on policy compliance and best practices
Accomplishments
Licensed Life and Health Agent
Certification
- Medicare + Fraud, Waste, and Abuse Training (2026 AHIP)
- Anti Money Laundering (AML)
- CPR Certified
Strengths
Discipline | Learner | Achiever | Focus | Responsibility
Timeline
Team Lead – Fulfillment Team (Veteran Intake & Support)
Confidential Employer
03.2025 - 09.2025
On-Site Specialist
Stryker Corporation
11.2024 - 03.2025
Medical Device Support Specialist
Stryker Corporation
11.2024 - 03.2025
Administrative Assistant
Howard Energy Partners, LLC
01.2022 - 05.2024
Sterile Processing Technician - undefined
MedCerts
Bachelor - Healthcare Administration
Wayland Baptist University
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