Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Griffin

Licensed Customer Service Representative
Jackson,MS

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service License–Assoc III

AllState
Jackson , MS
05.2022 - Current
  • Build relationships with clients using active listening and issue resolution to provide excellent service.
  • Explain advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
  • Spend ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Respond to customer calls swiftly to resolve issues and answer questions.
  • Upsell additional products and services after identifying customer needs and requirements.
  • Calculate premiums and establish payment methods for sales.
  • Finalize sales and collect necessary deposits.

Operations Supervisor

Southern Research Group
Jackson , MS
03.2018 - 08.2022
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Handled [Number] calls per day to address customer inquiries and concerns.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Prepared variety of different written communications, reports and documents.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Customer Service Specialist (Retention)

Xfinity Comcast
Jackson , MS
02.2013 - 04.2021
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Education

Bachelor of Science - Marketing

Mississippi College
Clinton, MS
01.2021 - Current

Skills

Complaint resolution

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Timeline

Customer Service License–Assoc III

AllState
05.2022 - Current

Bachelor of Science - Marketing

Mississippi College
01.2021 - Current

Operations Supervisor

Southern Research Group
03.2018 - 08.2022

Customer Service Specialist (Retention)

Xfinity Comcast
02.2013 - 04.2021
Kristy GriffinLicensed Customer Service Representative