Kristy Griffin
Licensed Customer Service Representative
Jackson,MS
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service License–Assoc III
AllState
Jackson , MS
05.2022 - Current
- Build relationships with clients using active listening and issue resolution to provide excellent service.
- Explain advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Spend ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Respond to customer calls swiftly to resolve issues and answer questions.
- Upsell additional products and services after identifying customer needs and requirements.
- Calculate premiums and establish payment methods for sales.
- Finalize sales and collect necessary deposits.
Operations Supervisor
Southern Research Group
Jackson , MS
03.2018 - 08.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Prepared variety of different written communications, reports and documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Service Specialist (Retention)
Xfinity Comcast
Jackson , MS
02.2013 - 04.2021
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
Bachelor of Science - Marketing
Mississippi College
Clinton, MS 01.2021 - Current
Skills
Complaint resolution
Report preparation
Sales expertise
Strategic sales knowledge
Training development aptitude
Staff education and training
Money handling abilities
Timeline
Customer Service License–Assoc III
AllState
05.2022 - Current
Bachelor of Science - Marketing
Mississippi College
01.2021 - Current
Operations Supervisor
Southern Research Group
03.2018 - 08.2022
Customer Service Specialist (Retention)
Xfinity Comcast
02.2013 - 04.2021