Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service License–Assoc III
AllState
Jackson , MS
05.2022 - Current
Build relationships with clients using active listening and issue resolution to provide excellent service.
Explain advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
Spend ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Respond to customer calls swiftly to resolve issues and answer questions.
Upsell additional products and services after identifying customer needs and requirements.
Calculate premiums and establish payment methods for sales.
Finalize sales and collect necessary deposits.
Operations Supervisor
Southern Research Group
Jackson , MS
03.2018 - 08.2022
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Handled [Number] calls per day to address customer inquiries and concerns.
Exceeded goals through effective task prioritization and great work ethic.
Prepared variety of different written communications, reports and documents.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Service Specialist (Retention)
Xfinity Comcast
Jackson , MS
02.2013 - 04.2021
Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Resolved concerns with products or services to help with retention and drive sales.
Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Applied basic sales strategy to engage customers and present solutions to suit individual needs.