Kristy Hall
Florence,KY
Summary
Dynamic and results-oriented professional with extensive experience in healthcare operations, notably at BayCare Health System Inc. Excelled in streamlining processes for efficiency, enhancing patient care quality, and ensuring HIPAA compliance. Skilled in utilizing Epic Systems EMR and demonstrating exceptional teamwork. Proven track record in improving patient satisfaction and operational workflows.
Overview
14
14
years of professional experience
Work History
Surgical OB Technician
Mercy Health Hospital - West
07.2017 - Current
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Used sutures, staples, clips and other tools to close wounds.
- Performed post-operative care by moving patients to recovery and monitoring condition.
- Kept accurate records of surgeries to maintain patient confidentiality.
- Monitored patient vital signs to alert surgeons to any changes.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Defined testing protocols, quality assurance initiatives and hospital policies and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Revenue Cycle and Quality Assurance Analyst
BayCare Health System Inc.
09.2014 - 05.2017
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.
- Identified and resolved payment issues between patients and providers.
- Balanced and reconciled accounts.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Organized accounts for financial audits and supported audit process.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Patient Access Coordinator
BayCare Health System Inc.
02.2011 - 09.2014
- Oversight of registration, scheduling, financial counseling, insurance verification, and authorization.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
Hooksett, NH05-2025
Associate of Science - Billing And Coding
Ultimate Medical Academy
Clearwater, FL09-2014
Skills
- Medical Claims Process
- Insurance Authorizations
- Remittances & Denials
- Medical Terminology
- HIPAA Compliance
- CMS 1500, CM 1450 (UB-04)
- Account Reconciliation
- IDX Lastword and Beacon Software
- Cerner Soarian Financials
- Epic Systems EMR
- AAHAM Certified Revenue Cycle Specialist - Institutional
- BLS from American Heart Association
Timeline
Surgical OB Technician
Mercy Health Hospital - West
07.2017 - Current
Revenue Cycle and Quality Assurance Analyst
BayCare Health System Inc.
09.2014 - 05.2017
Patient Access Coordinator
BayCare Health System Inc.
02.2011 - 09.2014
Bachelor of Arts - General Studies
Southern New Hampshire University
Associate of Science - Billing And Coding
Ultimate Medical Academy
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