Kristy Hammonds
Clark Mills,NY
Summary
Dedicated and Passionate Healthcare Professional with experience working alongside and in support of doctors. Interviewed patients, interpreted test results, performed therapeutic procedures and maintained health and safety-compliant working environment. Excellent clinical, bedside manner, communication, teamwork, and health promotion skills.
Overview
33
33
years of professional experience
Work History
Spark Delivery Driver
Walmart
11.2023 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Patient Care Coordinator
Betsy Ross Nursing and Rehabilitation
09.2015 - 05.2023
- Built strong relationships with patients and families for optimized care satisfaction.
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient interactions by fostering communication and ensuring satisfaction throughout care experiences.
- Facilitated coordination between interdisciplinary teams to ensure smooth transitions across treatment plan stages.
- Collaborated on creating personalized care plans to address unique patient needs.
Unit Manager
Heritage Healthcare Center
06.2009 - 09.2015
- Streamlined scheduling processes to balance workforce needs with individual availability.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision-making.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Contributed to developing policies and procedures for unit operations.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Enhanced team continuity by fostering a positive workplace culture and implementing structured mentorship programs.
Ward Clerk/ Monitor Technician
St Elizabeth Medical Center
06.1995 - 04.2009
- Organized paperwork for doctors, nurses, and patients.
- Facilitated efficient unit operations by aiding nursing staff with regular duties.
- Standardized onboarding process by mentoring new Ward Clerks in efficient administrative procedures.
- Safeguarded sensitive information while maintaining accurate healthcare data.
- Managed high call volume on multi-line phone systems.
- Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
- Monitored and analyzed EKG readings for maintaining high standards of patient safety.
Nurse Assistant
St. Elizabeth Medical Center
08.1992 - 06.1995
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Responded promptly to call lights, addressing patient concerns efficiently.
- Transferred patients from bed to chair using proper lifting techniques, reducing injury risk.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Offered emotional support to patients and families during stressful periods of illness, enhancing the healing environment.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ01.2026
Associate of Science - Healthcare Administration
Mohawk Valley Community College
Utica, NY05.2002
Skills
- Multitasking and Organization
- Medical Terminology
- Healthcare regulations
- Clinical Leadership
- Critical Thinking
- Medical Records Management
- Healthcare facility management
- HIPAA compliance
- Patient care coordination
- Verbal and written communication
- Patient safety
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Spark Delivery Driver
Walmart
11.2023 - Current
Patient Care Coordinator
Betsy Ross Nursing and Rehabilitation
09.2015 - 05.2023
Unit Manager
Heritage Healthcare Center
06.2009 - 09.2015
Ward Clerk/ Monitor Technician
St Elizabeth Medical Center
06.1995 - 04.2009
Nurse Assistant
St. Elizabeth Medical Center
08.1992 - 06.1995
Associate of Science - Healthcare Administration
Mohawk Valley Community College
Bachelor of Science - Healthcare Administration
Grand Canyon University
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