Summary
Overview
Work History
Education
Skills
Accomplishments
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Kristy Hanna

Kristy Hanna

Goshen,IN

Summary

Punctual and honest Retail manager with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Expert retail sales professional offering 9.5 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.

Experienced retail manager over 9 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Reliable employee seeking work from home position. Offering excellent communication and good judgment.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

11
11

Years retail experience

Work History

Cashier Manager

William Russell 7-Eleven
01.2018 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Returned change and currency and processed debit and credit card payments with Number% accuracy rate.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and Skill talents.
  • Recruited, hired and trained over Number new team members in Timeframe.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained newly hired Job titles in upselling techniques, Skill and Skill, bolstering job expertise within Timeframe.
  • Mentored new sales associates to contribute to store's positive culture.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by Number%.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Recruited, managed and motivated Number-member retail team to give every guest positive and memorable experiences.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Led and developed management team of Number.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Successfully drove new product lines to increase annual profits by Number%.
  • Boosted sales rates Number% by checking for and locating requested items in inventory system.

Lead Sales Key Holder

Dollar General Store
05.2019 - 06.2021
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened and closed store 3-5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked shelves.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Rotated stock according to dates and protocols.
  • Broke down boxes and disposed of trash.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Tracked and prioritized work orders to meet daily production requirements
  • Directed customers to correct store locations.
  • Provided sales feedback to management to address concerns in sales reports.
  • Oversaw team of 5 employees.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Designed and built over 30+ displays per 2yrs to generate customer interest in store merchandise.
  • Monitored security areas during busy periods.
  • Oversaw team of 5 employees.

Assistant Store Manager

Tobacco Store
08.2013 - 08.2017
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Analyzed and interpreted store trends to facilitate planning.

Education

Forensic Science

ITT Technical Institute - Indianapolis
Indianapolis, IN
03.2012

General Studies

Indiana University Southeast
New Albany, IN
08.2002

Certificate - Personal Computer Training

Professional Career Training Institute
Houston, TX
07.2001

Core 40 Diploma - Core 40 Classes

Salem High School
Salem, IN
05.2001

Skills

  • Delegation and Supervision
  • Computer Proficiency
  • Verbal and Written Communication
  • Payment Processing
  • Customer Service
  • Handling Complaints and Inquiries
  • Reporting and Performance Analysis
  • Time Management
  • POS System Troubleshooting
  • Analyzing Profitability
  • Providing Feedback
  • Retail Operations
  • Inventory Accuracy
  • Staff Coaching and Training
  • Store Opening and Closing
  • Staff Training
  • Special Assignments
  • Attention to Detail
  • Flexible Work Schedule
  • Till Counting
  • Cash Handling and Reconciliation
  • Financial Recordkeeping
  • Investigating Problems
  • Safety Issues Monitoring
  • Consultative Sales
  • Implementing Pricing Strategies
  • Coaching and Mentoring
  • Issue Resolution
  • Positive Reinforcement
  • Scheduling and Time-Tracking
  • Merchandise Quality Assurance
  • Health and Safety Procedures
  • Merchandise Promotion and Display
  • Effective Working Relationships
  • Social Perceptiveness
  • Store Promotions
  • Safety Procedures
  • Persuasive Negotiations
  • Equipment Maintenance
  • Shift Scheduling
  • Policy Enforcement
  • Team Leadership
  • Retail Industry Experience
  • Store Reset and Recovery
  • Financial Statement Review
  • Brand Awareness
  • Superior Work Ethic
  • Rewards Tracking
  • Cash Counting
  • Inventory Demand Forecasting
  • Corrective Actions
  • Revenue Generation
  • Adaptable to Changing Demands
  • POS Terminal Operations
  • Problem Anticipation and Resolution
  • Inventory Audits
  • Compliance Requirements
  • Timelines and Milestones
  • Systems Assessment and Improvement
  • Reading Comprehension
  • Process Improvement Initiatives
  • Departmental Procedures
  • Display Building
  • Financial Data Analyzation
  • POS Inventory System Operation
  • Loss Prevention Strategies
  • Customer Experience Enhancement
  • Maintaining Clean Work Areas
  • Inventory Records
  • Advertising Strategy
  • Cycle Counts and Audits
  • Calendar and Scheduling Software
  • Administrative Duties
  • Support Oversight
  • Documentation
  • Shelving
  • Recruitment and Training
  • Cost Control
  • Financial Forecasting
  • Team Meetings
  • Building Customized Solutions
  • Shipment Processing
  • Administrative Documentation
  • Strategic Business Initiatives
  • General Housekeeping
  • Product Assessments
  • Motivational Leadership
  • Profit Target Achievement
  • Records Organization
  • Customer Credit Management
  • Regulatory and Legal Compliance
  • Needs Assessment
  • Revenue Growth
  • Knowledge of Candidates

Accomplishments

  • Supervised team of 5 staff members.
  • Collaborated with team of 3 in the development of more sales and product placement
  • Achieved product rotation by completing the rotation list with accuracy and efficiency.
  • Achieved getting product out and rotated through effectively helping with our deliveries.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Team work makes the dream work. Or if you have time to lean you have time to clean.
Not sure

Timeline

Lead Sales Key Holder

Dollar General Store
05.2019 - 06.2021

Cashier Manager

William Russell 7-Eleven
01.2018 - Current

Assistant Store Manager

Tobacco Store
08.2013 - 08.2017

Forensic Science

ITT Technical Institute - Indianapolis

General Studies

Indiana University Southeast

Certificate - Personal Computer Training

Professional Career Training Institute

Core 40 Diploma - Core 40 Classes

Salem High School
Kristy Hanna