Kristy Hao
Quincy,MA
Summary
Highly-motivated employee with exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Social Services Assistant
South Cove Community Health Center
Boston, MA
09/21/15 - 07.2023
- Provides concrete services to patients/families, such as application for government benefits and third party.
- Provides interpretive services to clients/patients and their families. Work as an advocate for patients and their families in bill adjustments, insurance acquisition, and related social services needs if time allow. Assist Patient Registrars as needed.
- Answer telephone calls professionally and promptly. Efficiently direct calls to appropriate individuals.
- Maintains updated knowledge of all insurance plans. Assists the Department Manager on managed care issues.
Customer Service Manager
T-Mobile
Quincy, MA
01.2013 - 09.2015
- Established positive rapport with customers, managements and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Relationship Banker
Unite Commercial Bank
Boston, MA
10.2006 - 12.2012
- Advised customers on bank products, services and financial planning options.
- Identified financial needs of customers and presented appropriate product and service options.
- Compiled new customer information to open accounts, collecting and verifying necessary documentation.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Complied with security procedures and protocols when opening and closing bank vault.
Cashier
CVS
Randolph, MA
07.2004 - 12.2005
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Quincy High School
Quincy, MA05.2002
Skills
- Fluent in English and Cantonese/Mandarin
- Clear Communication
- computer skills ( Microsoft word, Excel)
- Customer Service
- Case Management
- Team Collaboration
Timeline
Customer Service Manager
T-Mobile
01.2013 - 09.2015
Relationship Banker
Unite Commercial Bank
10.2006 - 12.2012
Cashier
CVS
07.2004 - 12.2005
Social Services Assistant
South Cove Community Health Center
09/21/15 - 07.2023
High School Diploma -
Quincy High School
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