Kristy Harris
Louisville,Kentucky
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Patient Care Taker
Family Members
Louisville, KY
12.2024 - 01.2026
- Provided compassionate care to family members during daily activities.
- Assisted with medication management and adherence to prescribed schedules.
- Supported mobility by assisting with walking and transferring between locations.
- Maintained a clean, safe environment in the patient's room or area of residence.
Patient Care Coordinator
Lash Group
Louisville, KY
06.2020 - 02.2024
- Established strong work network by building professional relationships with Bridge and fellow employees.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Oversaw Pfizer Bridge program, and kept accuracy of patient registries and order ID's.
- Maintained and kept up with emails and responded in a timely maner.
- Scheduled orders for medication deliveries for patients.
Verification Specialist
MMC Group
Louisville, KY
12.2019 - 06.2020
- Checked documentation for missing information catching errors and making revisions.
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records.
- Checked all contact information from research subjects for accuracy and implemented it into company's computer system.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy.
Bartender
Church Hill Downs Louisville KY
01.2015 - 04.2020
- Arranged bottles and glasses to make attractive displays.
- Collected money for drinks served.
- Checked identification of customers in order to verify age requirements for purchase of alcohol.
- Cleaned glasses, utensils, and bar equipment.
- Took beverage orders from serving staff and directly from patrons.
- Ordered and requisitioned liquors and supplies.
- Mixed ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks.
- Cleaned bars, work areas, and tables.
Bartender/Server
Tumbleweed Restaurants Louisville KY
01.2013 - 01.2015
- Sliced and pitted fruit for garnishing drinks.
- Collected money for drinks served.
- Checked identification of customers in order to verify age requirements for purchase of alcohol.
- Served wine, bottled and draft beer.
- Mixed ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks.
Business Technical Specialist
Charter Communications Louisville KY
01.2010 - 01.2013
- Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Solicited sale of new and additional services and products.
- Determined charges for services requested, collected deposits and payments, and arranged for billing.
- Discussed cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
Broadband Technician
Charter Communications Louisville KY
01.2008 - 01.2010
- Talked with customers by phone and in person.
- Reviewed complaints concerning billing and service rendered, referring complaints of service failures to designated departments for investigation.
- Discussed cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
Education
Kentucky Board of Pharmacy
2020
Servsafe Certified in -
2019
High school Diploma -
Jefferson County High School
1996
Skills
- Organizational skills
- Performance metrics
- Schedule management
- Patient relations
- Flexible
- Verifying data accuracy
- Excellent communication skills
References
References: References will be provided upon request.
Timeline
Patient Care Taker
Family Members
12.2024 - 01.2026
Patient Care Coordinator
Lash Group
06.2020 - 02.2024
Verification Specialist
MMC Group
12.2019 - 06.2020
Bartender
Church Hill Downs Louisville KY
01.2015 - 04.2020
Bartender/Server
Tumbleweed Restaurants Louisville KY
01.2013 - 01.2015
Business Technical Specialist
Charter Communications Louisville KY
01.2010 - 01.2013
Broadband Technician
Charter Communications Louisville KY
01.2008 - 01.2010
Kentucky Board of Pharmacy
Servsafe Certified in -
High school Diploma -
Jefferson County High School