Kristy Harwood
Eureka,CA
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. Also energetic Barista skills known for high productivity and efficient task completion. Possess specialized skills in espresso machine operation, latte art creation, and customer service excellence. Excel using active listening, clear communication, and team collaboration to enhance café operations and customer satisfaction. Other skills include Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations.
Overview
25
25
years of professional experience
Work History
Esthetician
Hair Port
Eureka, CA
05.2022 - Current
- Provide skin therapy includes using equipment for facial and anti aging services
- Provide waxing, eye brow tinting, lash tinting etc.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Developed relationships with vendors for procurement of necessary supplies and equipment.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Set up patient rooms and sterilized equipment.
- Monitored product freshness, appearance, and cleanliness to improve quality control.
Caterer
Elizabeth Adams
Arcata, CA
09.2006 - 01.2025
- In charge of setting up for events
- Includes loading and reloading of equipment
- Serving, hand passing hors d'oeuvres, preparing salads and desserts
- Arranging transportation of all food items.
- Discussing catering arrangements
- Preparing and serving food at events
- Check in with guests to ensure satisfaction.
- Ensure that sanitation standards are maintained
- Serve food and drinks to guests
- Set up food area
- Bus tables when needed
- Provide excellent customer service
- Distributed food to service staff for prompt delivery to customers.
- Ensured proper storage of food items prior to catering events.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Coordinated food service stations and venue accommodations, including setup, and tear-down of furniture and equipment per customer guidelines.
- Monitored temperatures of prepared food and cold-storage areas.
Supervisor
Murphys Village Toy Store
Arcata, CA
06.2015 - 12.2021
- Ordered supplies for heath and beauty department
- Opened and closed store when needed
- Counted tills and did deposit in safe at end of shifts
- Responsible for safe procedures
- Cashier duties included stocking and rotating products, checking out customers and providing excellent customer service
- Deli position duties included preparing meats and vegetables using the slicer properly, rotating salads, would open and close when needed, prepped and made certain meals at a timely manner
- Would go in when called to ask to cover someone's shift
- Developed strategies to improve team performance and productivity.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Complied with company policies, objectives and communication goals.
Cashier
Co Op
Eureka, CA
08.2006 - 12.2011
- Cashier position duties included checking customers out and providing excellent customer service, putting items in bags for customers, receiving and handling the correct change to give back to customers, stocking and rotating products etc.
- Deli position duties included slice meats and vegetables using slicer properly, prepare certain meals at a timely manner, rotate produce, open and close when needed
- Barista position duties included preparing coffee daily and making customers special drinks, in charge of smoothies as well. Would open and close when needed
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Helped with purchases and signed customers up for rewards program.
- Assisted customers over the phone regarding store operations, product information and order placement.
Barista
Starbucks
Concord, MA
01.2000 - 08.2004
- Supervisor position duties included being in charge of tips, making sure coffee was fresh at all times, making sure pastries were filled at all times, being on time to open and close when needed, making customers special drinks they would request, providing excellent customer service
- Placed orders with suppliers for delivery of products required for daily operations.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized official and off-menu coffee and tea preparations.
- Maintained calm demeanor during high-volume periods and special events.
- Managed cash register and processed transactions with accuracy and integrity.
Education
Licensed Esthetician - Esthetician
Fredrick And Charles
Eureka04-2022
Some College (No Degree) - General Studies
College of The Redwoods
Eureka, CASkills
- Sales techniques mastery
- Organizational growth
- Product restocking
- Purchase assistance
- Returns processing
- Refund handling
- Drawer balancing
- Report preparation
- Regulatory compliance
- Cash register operation
- Dining room maintenance
- Coffee expertise
- Display case merchandising
- Espresso machine operation
- Opening and closing duties
- Latte art
- Excellent memory
- Coffee brewing
- Friendly and outgoing
- Drink customization
- Conflict mediation
- Basic math
- Order taking
- Ingredient restocking
- Guest and client satisfaction
- Wine, liquor, and food service
- Quality control
- Able to lift [number] pounds
- Food and beverage costing
- Sanitation practices
- Presentation skills
- Menu planning
- Inventory monitoring
- Problem-solving skills
- Microdermabrasion treatments
- Skin tightening techniques
- Spa treatment services expert
- LED light therapy
- Dermalogica
- Guest services expertise
- Skincare treatments
- Proficient in eyebrow and lash tinting
- Chemical facial peels
- Waxing
Timeline
Esthetician
Hair Port
05.2022 - Current
Supervisor
Murphys Village Toy Store
06.2015 - 12.2021
Caterer
Elizabeth Adams
09.2006 - 01.2025
Cashier
Co Op
08.2006 - 12.2011
Barista
Starbucks
01.2000 - 08.2004
Licensed Esthetician - Esthetician
Fredrick And Charles
Some College (No Degree) - General Studies
College of The Redwoods