Kristy Hawkins
Bastrop,LA
Summary
Excited to provide excellent customer service to a variety of customers. Strong ability to handle all requests promptly to help with purchasing decisions and service requests. Excellent at handling high call volumes and resolving issues quickly and with good results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Blue Cross Blue Shield
Monroe, LA
12.2023 - 05.2024
- Helping members with policies and making payments
- Sending out authorization and claim forms for members
- Changing insurance policy and helping members with medication
- Helping providers with claim forms and eligibility
- Make notes of every call and be very clear
Customer Service Representative
Coast Professional, Inc.
West Monroe, LA
05.2021 - 02.2023
- Excited to provide excellent customer service to a variety of customers
- Strong ability to handle all requests promptly to help with purchasing decisions and service requests
- Excellent at handling high call volumes and resolving issues quickly and with good results
- Attention to Detail
- Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitudes
- Time Management
- Interpersonal Skills
- Complaint Resolution
- Communication
- Patience
- Problem Solving
- Organizational Skill
- Transferable Skills
- Teamwork Skills
- Leadership Skills
- Computer Skills
Customer Service Representative
Qualfon
Houston, TX
08.2022 - 01.2023
- Communicate verbally or written with members and providers to answer and resolve questions
- Monitor pending claims daily and ensure claims are released timely for adjudication
- Follow all documented processes for Review and Repair of claims holding for adjudication
- Fully research and resolve all complex issues and problem codes so claim can properly adjudicate
- Manually apply specific product benefit rules to claim for adjudication
Customer Service Representative
Carenet Health
Tampa, FL
02.2022 - 08.2022
- Assisted a claims processor with historically troublesome claims
- Learn basic insurance policy regulatory information
- Exposed to different types of paperwork and filing systems for claims
- Answered calls from policyholders and interacted in a positive
- Notate all calls by ID number and make sure all cases are closed
Call Center Agent
We are Everise
Austin, TX
08.2020 - 01.2021
- Manage inbound and outbound customer calls in a timely manner
- Identify customers' needs and wants, give your best to clarify information
- Research every issue and provide solutions to them
- Call clients and customers to inform them about the company's new products, services and policies
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Assistant Manager
Burger King
05.2017 - 02.2019
- Promote company culture and value by carrying out responsibilities with knowledge, honesty, and integrity
- Clearly communicate goals to be achieved to the shift and demonstrate how they can be realized; and make sure the shift meets its organizational and operational objectives
- Set a positive example to team members and keep restaurant operating to standard by maintaining a calm attitude during times of high volume
- Provide training to team members on how to connect with each guest, as well as maintain a friendly and positive demeanor that the team can emulate to provide outstanding service to guests
- Ensure smooth flow of operations of the restaurant by delegating responsibilities and practices to the team, with suggestions and direction from the general manager
- Ensure company operational policies and procedures are always followed, including those concerning safety and cash handling
- Adhere to established food safety guidelines for all products; and follow all product build and presentation standards in making available fresh and quality products to guests consistently
- Provide assistance to team all through the shift and engender great team work among members
- Ensure a professional, clean and polished, appearance by wearing the approved uniform
- Apply suggestive selling and up-selling tactics when opportunities present themselves to increase restaurant sales and guest satisfaction
- Periodically review restaurant operations and environment to discover areas to improve upon, and to train and direct the team on to achieve the restaurant's operational goals
- Suggest ideas to the general manager on broader areas to improve upon
- Provide assistance to the general manager on tasks management, and operational and organizational planning for the restaurant
Lead Sales Associate
Footaction
01.2015 - 05.2017
- Recognized as top sales associate for three consecutive months which resulted in promotion to Lead Sales Associate
- Initiated a customer service strategy, which helped to increase store sales by 5% over six months
- Acted as a liaison between clients and management by responding to customer inquiries and supervising different departments
- Demonstrated the ability to keep a high level of composure during pressured situations, this includes; customer complaints, sales, and holiday seasons
Shift Manager
Taco Bell
06.2014 - 11.2016
- Leads Crew Members and directs all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports
- Motivates and coaches Crew Members, and assists in the training of new Crew Members
- Excels in performing all Crew Member tasks including: runner/frontline coordinator, order taker/ dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier
- Works as a team player to support other employees in completing their tasks
- May assist General Manager in day to day operations with tasks including scheduling, ordering, and team development
- Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed
- Ensures the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance
- May assist General Manager in recruiting, interviewing, and hiring of Crew Members
- Maintains fast, accurate and outstanding service, ensures an excellent customer experience, and makes sure all products are consistent with company standards
- Completes all other duties as assigned
Breast Puller
DG Foods, LLC
03.2013 - 06.2014
- Prepare sausages, luncheon meats, hot dogs, and other fabricated meat products, using meat trimmings and hamburger meat
- Inspected meat products for defects, bruises, or blemishes and removed them along with any excess fat
- Inspect meat products for defects, bruises or blemishes and remove them
- Prepare chicken and other fabricated meat products, using meat trimmings
- Cut and trim meat to prepare for packing
- Inspect meat products for bruises and remove them along with any excess fat
Education
Diploma -
Bastrop High School
Bastrop, LA05.2022
Skills
- Management
- Training
- Sales
- Cash Handling
- Team Building
- Customer Service Skills
- Restaurant Management
- Microsoft Office Suite (Excel, Word, Access, Outlook, PowerPoint)
- Communication skills
- Organizational skills
- Customer service
- Microsoft Office
- Desktop support
- Active Directory
- Operating systems
- Relationship management
- Sales support
Certification
- Certified Medical Assistant, 03/01/22
- Certified Case Manager
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Agent
Blue Cross Blue Shield
12.2023 - 05.2024
Customer Service Representative
Qualfon
08.2022 - 01.2023
Customer Service Representative
Carenet Health
02.2022 - 08.2022
Customer Service Representative
Coast Professional, Inc.
05.2021 - 02.2023
Call Center Agent
We are Everise
08.2020 - 01.2021
Assistant Manager
Burger King
05.2017 - 02.2019
Lead Sales Associate
Footaction
01.2015 - 05.2017
Shift Manager
Taco Bell
06.2014 - 11.2016
Breast Puller
DG Foods, LLC
03.2013 - 06.2014
Diploma -
Bastrop High School