Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Herndon

Belton,Missouri

Summary

Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Assistant Community Manager

BH Management
07.2008 - Current
  • Formerly Fogelman Management Group (2014 - 2015)
  • Formerly Yarco Management Group (2008 - 2014)
  • Whispering Lake Apartments (2010 - Current)
  • Stongate Meadows Apartments (2008 - 2010)
  • Analyzed trends and data to inform decision-making and program development.
  • Performed market research on competitors' pricing, features, and amenities to maintain a competitive edge within the local rental market.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Provided leadership, guidance and support to staff members.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Collaborated with marketing team to develop promotional campaigns and events for community
  • Monitored social media channels, responded to inquiries and comments promptly, and addressed concerns professionally.

Business Owner

Self-employed
05.1993 - 05.2008
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
  • Boosted salon revenue through effective marketing strategies, including social media promotion and targeted advertising campaigns.
  • Prepared annual budgets with controls to prevent overages.
  • Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
  • Organized special events such as promotional days or charity fundraisers to engage the local community and foster brand awareness.
  • Optimized inventory management processes to minimize waste while maintaining adequate stock levels for seamless service delivery.
  • Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Learned and remained updated on statutory requirements and regulations.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Certification - Nail Technology -

Jones School of Cosmotologuy
Raytown, Missouri
10.1992

Diploma -

Waynesville High School
Waynesville, Missouri
05.1989

Skills

  • Records and database administration
  • Document Control
  • Payment Processing
  • Operations Management
  • Website Management
  • Conflict handling
  • Promotional planning
  • Resident relations
  • Vendor Management
  • Tenant and eviction laws
  • Financial budgeting and reporting
  • Daily Operations Management

Timeline

Assistant Community Manager

BH Management
07.2008 - Current

Business Owner

Self-employed
05.1993 - 05.2008

Certification - Nail Technology -

Jones School of Cosmotologuy

Diploma -

Waynesville High School

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Shannon Herndon