Kristy Herrin
DuBois,PA
Summary
Dynamic Kitchen Manager with extensive experience at Sheetz, excelling in staff training and inventory management. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and team leadership. Committed to maintaining food safety standards and fostering a positive work environment, resulting in reduced employee turnover and improved service quality.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cafeteria Worker
Metz Culinary Management
DuBois, PA
05.2021 - Current
- Prepared and served meals in compliance with health and safety regulations.
- Maintained cleanliness and organization of food service areas to enhance efficiency.
- Collaborated with team members to streamline food preparation processes.
- Trained new staff on proper food handling and sanitation practices.
- Oversaw daily operations, ensuring adherence to quality standards and procedures.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
Kitchen Manager
Sheetz
2120 Blinker Parkway
11.2014 - 05.2021
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained team members on customer service protocols and operational procedures.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Implemented workflow improvements, enhancing efficiency in shift transitions and task assignments.
- Resolved customer complaints swiftly, maintaining high satisfaction levels during peak hours.
- Monitored cash handling procedures, ensuring accuracy and adherence to company policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Assistant Manager
Sheetz
DuBois, PA
11.2009 - 05.2014
- Assisted in managing daily store operations to enhance customer experience and efficiency.
- Supported inventory management through accurate stock tracking and organization.
- Coordinated employee schedules to optimize workforce productivity and coverage.
- Trained new staff on company policies, procedures, and customer service standards.
- Implemented promotional strategies to drive sales and increase foot traffic.
- Analyzed sales data to identify trends and inform inventory purchasing decisions.
- Led team meetings to communicate goals, performance expectations, and updates.
- Developed training materials to enhance staff skills and knowledge retention.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shift Supervisor
Sheetz
124 N Brady St
11.2003 - 05.2009
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained team members on customer service protocols and operational procedures.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Implemented workflow improvements, enhancing efficiency in shift transitions and task assignments.
- Resolved customer complaints swiftly, maintaining high satisfaction levels during peak hours.
- Monitored cash handling procedures, ensuring accuracy and adherence to company policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Salesperson
Sheetz
2120 Blinker Parkwyt
09.2001 - 12.2003
- Engaged customers by providing product knowledge and recommendations to enhance shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained cleanliness and organization of the sales floor to promote a welcoming environment.
- Collaborated with team members to achieve daily sales targets through effective communication.
- Adapted to changing store promotions and product placements to maximize sales opportunities.
- Trained new employees on operational procedures, enhancing overall team performance and efficiency.
- Assisted in food preparation and organization of kitchen supplies.
- Maintained cleanliness and sanitation standards throughout kitchen areas.
- Collaborated with team members to ensure timely meal service delivery.
- Followed safety protocols to prevent accidents and ensure a safe workspace.
- Adapted quickly to changing kitchen demands during peak service hours.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Assisted chefs in food preparation and assembly tasks to ensure timely service.
- Maintained cleanliness and organization of kitchen work areas, adhering to safety standards.
- Operated kitchen equipment efficiently, including dishwashers and food processors.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Education
High School Diploma -
Dubois Area High School
DuBois, PA06-2001
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Food preparation
- Staff training and development
- Kitchen management
- Inventory control
- Waste reduction
- Problem-solving
- Safe food handling
- Kitchen equipment operation and maintenance
- Ordering supplies
- Cleaning and sanitation
- Staff management
- Vendor relations
- Team collaboration and leadership
- Health code compliance
- Product rotation
- Order accuracy
- Goal setting
- Employee scheduling
- Staff coaching
- ServSafe certification
- Health inspections
- New employee recruitment
- Policy and procedure enforcement
- Conflict resolution
- Quality assurance
- Verbal and written communication
Certification
- Ser Safe
- Ramp
- Ramp owner operator
Timeline
Cafeteria Worker
Metz Culinary Management
05.2021 - Current
Kitchen Manager
Sheetz
11.2014 - 05.2021
Assistant Manager
Sheetz
11.2009 - 05.2014
Shift Supervisor
Sheetz
11.2003 - 05.2009
Salesperson
Sheetz
09.2001 - 12.2003
High School Diploma -
Dubois Area High School