Kristy Hester
Summary
Developed exceptional time-management and organizational skills in fast-paced, client-focused environment. Demonstrates expertise in maintaining cleanliness, attention to detail, and ensuring high standard of service. Looking to transition into new field, utilizing strong multitasking abilities and dedication to quality.
Results-driven Customer Service excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
12
12
years of professional experience
Work History
House Cleaner/Organizer
SIMPLY CLEAN
04.2016 - Current
- Clean and Organize
- Supply Inventory
- Customer Service
- Disinfected and mop bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Customer Service
Teskey's Saddle Shop
07.2015 - 03.2016
- Assist customers in purchasing merchandise, merchandising, ordering merchandise, stocking, answering phones, cleaning, open and close store, researching merchandise for customer
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Wearhouse Associate
Amazon
07.2014 - 06.2015
- Shipping and receiving, damages, sort pulling merchandise off of conveyor, pack, and pull orders
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
Customer Service/Call Center
Guide Point Systems
11.2012 - 01.2015
- Assist members in locating their vehicle, assist members in reporting stolen vehicles, update information on member accounts, upgrade accounts, answer any questions members have, fax information to members
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service
Dry Clean Supercenter
11.2012 - 10.2015
- Assist customers in dropping of clothes to be cleaned, assist customers in paying for clothes at pick up, press clothes, fill orders, hang off orders, bag orders, clean, stock, check in and tag clothes to be cleaned, open and close store, settle cash register
Education
Ged -
Skills
- Communication skills
- Customer service
- Housekeeping
- Typing
- Residential Cleaning
- Equine Experience
- Cleaning Experience
- Commercial Cleaning
- Time Management
- Personal Assistant Experience
- Cleaning and sanitization
- Deep cleaning expertise
- Payment collection
- Packing and unpacking
- Restocking supplies
- Customer service-focused
- Excellent oral and written communication
- Complex Problem-solving
Additional Information
5+ years of Customer Service/Call Center including, waiting on customers, making sure customers are satisfied with their service, assisting members in updating account information, assisting members in locating their vehicle, assisting members in upgrading and updating their plan., 5+ years of assisting customers in the Dry Cleaning industry, checking in customers clothes to be cleaned and pressed, entering them in the computer, taking payment for service, assisting customers in complaints, assisting in alterations, making sure service was done to customer satisfaction., 1 year shipping and receiving, pulling merchandise off conveyor, packing merchandise to be shipped to vendors, processing merchandise for damages to be destroyed, repairing orders to be shipped, printing shipping labels., 4 years of retail, merchandising product, ordering, stocking, money handling, settling cash register, waiting on customers.
Timeline
House Cleaner/Organizer
SIMPLY CLEAN
04.2016 - Current
Customer Service
Teskey's Saddle Shop
07.2015 - 03.2016
Wearhouse Associate
Amazon
07.2014 - 06.2015
Customer Service/Call Center
Guide Point Systems
11.2012 - 01.2015
Customer Service
Dry Clean Supercenter
11.2012 - 10.2015
Ged -
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