Kristy Hiserote
Belpre,OH
Overview
4
4
years of professional experience
Work History
Medical Assistant
WVU Medicine
08.2024 - Current
- Assisted with patient intake, gathering medical history and vital signs efficiently.
- Coordinated appointment scheduling, improving patient flow and minimizing wait times.
- Maintained accurate electronic health records, enhancing data accessibility for healthcare providers.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Phlebotomy Team Lead
WVU Medicine
Parkersburg, WV
10.2022 - 08.2024
- Supervised phlebotomy staff to ensure adherence to safety protocols and quality standards.
- Trained new team members on best practices for specimen collection and patient interaction.
- Implemented workflow improvements to enhance efficiency in blood draw processes.
- Monitored inventory levels of phlebotomy supplies, coordinating timely reordering as necessary.
- Conducted regular performance evaluations, providing feedback and coaching to team members.
- Collaborated with laboratory management to streamline operations and reduce turnaround times for results.
- Addressed patient concerns, ensuring a positive experience while maintaining compliance with healthcare regulations.
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
Phlebotomist
WVU Medicine
Parkersburg, WV
10.2021 - 08.2024
- Performed venipuncture and capillary draws with precision to ensure patient comfort and safety.
- Maintained strict adherence to infection control protocols and regulatory compliance during blood collection procedures.
- Collaborated with healthcare teams to coordinate patient schedules and enhance workflow efficiency.
- Developed training materials for new phlebotomists, fostering skill development and knowledge retention.
- Implemented process improvements that reduced specimen processing time, enhancing lab turnaround efficiency.
Education
High School Diploma -
Greenbrier East High School
Lewisburg05.2015
Timeline
Medical Assistant
WVU Medicine
08.2024 - Current
Phlebotomy Team Lead
WVU Medicine
10.2022 - 08.2024
Phlebotomist
WVU Medicine
10.2021 - 08.2024
High School Diploma -
Greenbrier East High School