Kristy Honeycutt
LENOIR,NC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Responsible for programming, installing, and updating point of sale. Proficient using Microsoft Word, Excel, and Power Point.
Organized Bookkeeper proficient in QuickBooks and Adobe software. Executed bookkeeping tasks for private client, and excelled at quickly learning new accounting methods and procedures. Excellent accounting skills and attention to detail leading to decreased loss of revenue.
Overview
22
22
years of professional experience
Work History
General Manager
SUBWAYRestaurants
03.2002 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Bookkeeper
Henry Townsend
08.2003 - 08.2004
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
Education
High School Diploma -
CCC&TI
Hudson, NC05.1994
Skills
- Customer Retention
- Project Management
- Staff Supervision
- Advertising and Marketing
- Schedule Management
- Workflow Planning
- Business Development
- Customer Relationship Management
- Quality Management
- Loss Prevention
- Operations Oversight
- Team Leadership
- Cost Analysis and Savings
- Sound Judgment
- Staff Training/Development
- Customer Relations
- Performance Evaluations
- Staff Management
- Inventory Control
- Effective Leader
- Deadline-Oriented
- Motivation
- Training and Development
- Leadership and Team Building
- Exceptional Interpersonal Communication
- Performance Improvements
- Performance Analysis
- Operations Management
- Strategic Planning
- Staff Development
- Verbal and Written Communication
- Networking Abilities
- Team Player
- Problem Resolution
- Recruitment
- Marketing
- Cost Reductions
- Interpersonal Skills
- Administrative Skills
- Staffing
- Training and Coaching
- Team Training and Development
- Team Oversight
- Labor Cost Controls
- Employee Development
- Troubleshooting Expertise
- Staff Training
- Data Review
- Performance Improvement
- Employee Scheduling
Timeline
Bookkeeper
Henry Townsend
08.2003 - 08.2004
General Manager
SUBWAYRestaurants
03.2002 - 10.2023
High School Diploma -
CCC&TI
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