Kristy Johnson
West Wendover,NV
Summary
Seasoned General Manager of Food Service with background in overseeing daily operations, implementing strategies for growth, and enhancing customer satisfaction. Strengths include strong leadership, effective communication skills, and problem-solving abilities. Previous work has demonstrated successful management of teams, improvement of operational efficiency, and robust financial performance.
Overview
6
6
years of professional experience
Work History
General Manager of Food Service
Del Taco
West Wendover, Nevada
11.2025 - 04.2026
- Directed daily operations of food service to ensure high-quality customer experience.
- Managed staff scheduling and training to optimize team performance and efficiency.
- Oversaw inventory management and procurement to maintain supply chain integrity.
- Implemented health and safety standards to ensure compliance with regulations.
- Led performance evaluations and provided constructive feedback to team members.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
Table Games Floor Supervisor
Wendover nugget
West Wendover, Nv
12.2024 - 11.2025
- Supervised table game operations and ensured compliance with gaming regulations.
- Trained and mentored dealers to enhance customer service skills.
- Monitored game play for fairness and adherence to house rules.
- Resolved disputes between players and dealers effectively and professionally.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Ensured compliance with all applicable gaming regulations and laws.
Security Officer
Wendover nugget
West Wendover, Nevada
10.2024 - 11.2025
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Responded swiftly to emergencies, following established procedures for safety.
- Enforced property rules and regulations, ensuring compliance among visitors.
- Collaborated with law enforcement on security-related matters as needed.
- Maintained accurate logs of daily activities and incidents for documentation.
Hotel Front Desk Clerk
Wendover nugget
West Wendover, Nevada
09.2020 - 05.2023
- Managed front desk operations and guest check-in processes efficiently.
- Assisted guests with inquiries, providing exceptional customer service throughout their stay.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Resolved guest complaints promptly, ensuring a positive experience for all visitors.
- Coordinated room assignments and maintained accurate reservation records daily.
- Handled cash transactions and processed payments using hotel management software.
- Communicated effectively with housekeeping and maintenance to address guest needs.
- Organized and updated guest information in database systems for easy access.
- Trained new front desk staff on procedures and customer service standards consistently.
Accounting Clerk
Wendover nugget
West Wendover, Nv
06.2022 - 09.2022
- Maintained accurate financial records using accounting software.
- Processed invoices and payments for vendor accounts efficiently.
- Assisted with monthly reconciliations of bank statements and ledgers.
- Ensured compliance with company policies during financial transactions strictly.
- Collaborated with team members to improve data entry accuracy.
- Organized filing systems for financial documents and reports systematically.
Skills
- Food safety
- Inventory control
- Ordering supplies
- Waste reduction
- Staff management
- Team leadership
- Staff motivation
- Customer service
- Effective communication
- Time management
- Problem solving
- Recruitment strategies
- Recruitment strategies
Timeline
General Manager of Food Service
Del Taco
11.2025 - 04.2026
Table Games Floor Supervisor
Wendover nugget
12.2024 - 11.2025
Security Officer
Wendover nugget
10.2024 - 11.2025
Accounting Clerk
Wendover nugget
06.2022 - 09.2022
Hotel Front Desk Clerk
Wendover nugget
09.2020 - 05.2023